KELLY GALINDO
El Paso,USA
Summary
Results-driven business operations and retail management professional with 10+ years of experience leading revenue-generating programs, business operations, and multi-functional teams in high-volume environments. Proven ability to direct operations, develop business strategies, manage budgets, analyze financial performance, and improve operational efficiency while ensuring compliance with organizational policies and procedures. Experienced in supervising staff, conducting performance evaluations, implementing process improvements, and supporting senior leadership through data-driven reporting and operational analysis. Recognized for increasing revenue growth, improving customer service performance, and driving operational excellence in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Retail Manager
Fort Bliss Thrift Shop
2022.07 - Current
- Manage daily operations of a revenue-generating retail program, ensuring alignment with organizational objectives, operational goals, and financial performance standards.
- Develop, implement, and monitor business strategies, operating procedures, and process improvements to enhance efficiency, profitability, and customer satisfaction.
- Increased annual revenue by $275,000 through strategic sales initiatives, operational enhancements, and expanded vendor partnerships.
- Conduct comprehensive labor cost analysis and staffing evaluations to optimize scheduling, resource allocation, and operational productivity.
- Prepare and present daily, weekly, and monthly financial and operational performance reports to executive leadership, providing data-driven recommendations and trend analysis.
- Coordinate with senior leadership and organizational stakeholders to support planning initiatives, policy implementation, and program objectives.
- Supervise, train, mentor, and evaluate staff, promoting accountability, professional development, and continuous improvement.
- Established 30 vendor partnerships, increasing service opportunities and generating a 352% increase in revenue streams.
- Ensure compliance with organizational standards, operational procedures, financial controls, and customer service expectations.
- Analyze key business metrics including cash flow, labor costs, profitability, and sales trends to support operational decision-making and strategic planning.
- Lead team operations generating an average of $31,000 in monthly revenue while maintaining high service and operational standards.
Retail Solutions Manager
Metro by T-Mobile
2016.01 - 2020.01
- Directed operations across eight high-volume retail locations, overseeing sales performance, customer service, staffing, and operational compliance.
- Managed multiple revenue streams including wireless services, accessories, and retail sales to maximize profitability and operational performance.
- Consistently exceeded financial targets by 150% through strategic sales execution, team performance management, and operational planning.
- Conducted staff training, coaching, and performance evaluations to improve productivity, accountability, and customer service outcomes.
- Developed and implemented structured reporting systems to track operational performance, sales trends, and efficiency metrics.
- Ensured compliance with corporate operational standards, inventory controls, and established business procedures.
- Developed training materials and conducted onboarding and development sessions on systems, operational procedures, and customer engagement practices.
- Analyzed market trends and customer needs to identify opportunities for operational improvements and business growth.
- Led and developed eight teams to achieve organizational performance goals and improve operational effectiveness.
Director of Operations
Bumblebees Too Daycare
2013.01 - 2016.01
- Managed full business operations including staffing, budgeting, scheduling, compliance, customer service, and program administration.
- Developed and implemented operational strategies that improved efficiency, service delivery, and customer satisfaction.
- Increased customer satisfaction ratings from 1.2 to 3.3 stars through operational improvements and enhanced service standards.
- Improved customer satisfaction reviews by 200% through staff development, quality assurance measures, and improved communication practices.
- Supervised hiring, training, scheduling, and performance management activities to ensure operational effectiveness and workforce efficiency.
- Oversaw multi-functional operations including educational programming, staff supervision, and customer engagement initiatives.
- Conducted program evaluations and operational assessments to identify improvement opportunities and support organizational goals.
- Maintained compliance with regulatory requirements, operational procedures, and organizational standards.
Education
Multidisciplinary Studies
El Paso Community College
El Paso, TexasHigh School Diploma - undefined
Montwood High School
El Paso, Texas2011-01
Skills
- Business Operations Management
- Revenue-Generating Program Oversight
- Strategic Planning & Process Improvement
- Financial Reporting & Budget Analysis
- Performance Metrics & Trend Analysis
- Multi-Unit / Multi-Program Oversight
- Staff Supervision & Team Leadership
- Customer Service Excellence
- Business Strategy Development
- Operational Efficiency Improvements
- Vendor & Stakeholder Relations
- Training & Staff Development
- Inventory & Resource Management
- Long-Range Planning & Operational Analysis
- Bilingual: English / Spanish
Certification
- Business and Operations Management Certification
- Health and Safety Certification
- Staff Development and Motivation Certification
- Child Care Director/Administrator of Operations Certification
- Employee Training Certification
Timeline
Retail Manager
Fort Bliss Thrift Shop
2022.07 - Current
Retail Solutions Manager
Metro by T-Mobile
2016.01 - 2020.01
Director of Operations
Bumblebees Too Daycare
2013.01 - 2016.01
High School Diploma - undefined
Montwood High School
Multidisciplinary Studies
El Paso Community College
ADDITIONAL INFORMATION
- Experience supporting executive leadership with operational reporting, financial analysis, and strategic planning initiatives.
- Extensive background managing revenue-generating operations, supervising teams, and improving business performance.
- Experienced in analyzing operational data, preparing reports, and implementing business process improvements.
- Available to work flexible schedules including weekends as needed.