Ingris Feliz-Agramonte
Beaufort,SC
Summary
Talented professional Sales Manager with top-level skills in business and operations management, recruiting, developing, and coaching while inspiring team. Likeable personality and customer-focused background coupled with expertise in leadership. Ready to tackle new challenges and build continued success.
Overview
14
14
years of professional experience
Work History
Retail Training Store Manager
T-Mobile USA
Savannah, GA
07.2021 - Current
- Responsible for recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards for Savannah, GA Market
- Training Center Manager supporting, facilitating and monitoring new hires for Market in their transition from Mobile Associate to Mobile Expert through vigorous 3 to 12 week training program
- Trained and guided team members to maintain high productivity and performance metrics for district and lead by example as training store
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Upheld great standards of leadership for employees, consistently leading by example for best-in-class performance
- Eased team transitions and new employee orientation through effective training and development.
Retail Store Manager
T-Mobile USA
Edgewater, NJ
11.2014 - 07.2021
- Keep abreast of all T-Mobile technology to be an Expert for team and customers
- Managed store organization, maintenance and purchasing functions.
- Hire, train and develop team of effective Mobile Experts
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Create environment to support T-Mobile Values and Competencies
- Manage and lead team of 10+ individuals; meet and exceed monthly sales goals
- Resolved customer service escalations promptly.
- Simultaneously oversee all store functions, from sales and inventory to implementation of new store programs and initiatives
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products consistently MOM with recognition in multiple areas
- Q1 2021 WC Winner; Top 10 RSM Q1 2018; Top RSM Q3 2018; Top RSM for 2017 OPEX
Retail Associate Manager
T-Mobile USA
New York, NY
10.2012 - 11.2014
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team
- Collaborated with Store manager to recruit, develop, motivate, and manage high performing team
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Helped Sales Team meet and exceed individual and team goals consistently
- Recognized and celebrated success in teammates and supported balanced planning to overcome opportunities while building esteem on both ends
- Execute processes and procedures to ensure back of house runs as well as front of house
- Help Create each one teach one environment focused on growth
Retail Sales Leader
T-Mobile USA
New York, NY
08.2011 - 10.2012
- Acquired and maintained full knowledge of product technical and functional aspects to better serve customers' needs.
- Created interactive in-store experience to keep customers engaged especially during long waits
- Maximized customer experience by ensuring their whole problem is solved
- Coached reps on observed behaviors, with follow up with store manager
- Maintained order to ease customers mind as they wait to be served.
Retail Sales Associate
T-Mobile USA
New York, NY
10.2008 - 08.2011
- Developed positive customer relationships
- Keep abreast of evolving cell phone technology
- Maximized Customer experience by ensuring their whole problem is solved
- Maintain visual appeal of store
- Met and exceeded monthly goals
Education
Bachelor of Arts - Business Administration
Lehman College of The City University of New York
The Bronx, NY09.2015
Associates - Liberal Arts
Bronx Community College
01.2012
High School Diploma - undefined
Dewitt Clinton H.S
06.2006
Skills
- Sales Management and Training
- Sales Strategy
- Mentoring
- Sales Forecasting
- Competitive Analysis
- Partnerships and Collaborations
- Team Leadership
- Personal Development sessions
- Problem Anticipation and Resolution
- Hiring and Onboarding
- Business Operations Management
- Customer Experience, Satisfaction and improvement
Compentencies
- Elicits loyalty in subordinates and peers.
- Exceeds pipeline goals and revenue targets.
- Successfully deals with individuals and teams with expertise in one-on-one training and mentoring.
- Always exceeds stated production expectations and quota assignments
- Aggressive, decisive, and committed to professional growth.
- Communicates in a direct, professional, efficient manner with partners, leadership,
peers and subordinates. - Builds cohesive, trusting business relationships that deliver operational results.
- Adept at achieving and increasing overall sales productivity through clear and concise leadership.
Highlights
Fluent in English and Spanish; Proficient in Watson, Workday, Cisco WebEx, Microsoft Office: MS Word, MS Excel, MS Outlook, MS Powerpoint
Timeline
Retail Training Store Manager
T-Mobile USA
07.2021 - Current
Retail Store Manager
T-Mobile USA
11.2014 - 07.2021
Retail Associate Manager
T-Mobile USA
10.2012 - 11.2014
Retail Sales Leader
T-Mobile USA
08.2011 - 10.2012
Retail Sales Associate
T-Mobile USA
10.2008 - 08.2011
Bachelor of Arts - Business Administration
Lehman College of The City University of New York
Associates - Liberal Arts
Bronx Community College
High School Diploma - undefined
Dewitt Clinton H.S
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