Heather Dondlinger
Ottawa,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Retail Training Store Manager
Tcc Wireless/ T-mobile Retailer
Ottawa, IL
12.2019 - Current
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Directed strategic workforce planning, performance management, and benefits administration.
- Tracked and analyzed profitability and key metrics to improve overall profitability and bring in new clientele.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Maintained cleanliness and organization of retail workspace, working closely with employees to systemize tasks.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Delegated operational and cleaning daily tasks to employees, streamlining daily progress and efficiency.
- Strategically managed resources, milestones and budgets, saving $400 in monthly expenses
Bartender Assistant
Silver Slipper
Ottawa, IL
04.2018 - 12.2019
- Engaged in suggestive selling and other sales techniques.
- Provided attentive service and proactively assessed guest needs.
- Checked dining area supplies of linens, wrapped silverware and replenished low stock.
- Assisted wait staff with timely food delivery and guest requests.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Developed and maintained courteous and effective working relationships.
- Increased customer satisfaction by resolving order issues
- Handled 20-30 calls per day to address customer inquiries and concerns
Warehouse Labeler/ Pallet Stacker
Plano Molding
Plano, IL
03.2017 - 04.2018
- Prepared finished orders by pulling, packing, wrapping and securing products.
- Utilized air hammers, drills and power tools to build pallets and crates.
- Operated pallet jack to pull orders out of storage areas.
- Positioned battens, cardboard strips, and metal strapping around bundles following written instructions.
- Controlled palletizer to arrange packages on pallet and transfer load to storage or delivery platform.
- Transported items to delivery pallets using electric pallet jack.
- Loaded products onto pallet.
- Arranged packages on pallet according to size and weight.
- Maintained clean and organized workspaces to uphold safety standards.
- Handled 10-12 pallets daily with 100% accuracy with customer orders.
Education
GED -
Wheaton North High School
Wheaton,IL10.1999
Skills
- Employee Motivation
- Performance Assessment
- Focus and Follow-Through
- Finance and Accounting Oversight
- Staff Scheduling
- Customer Service Management
- Training Management
- Sales Tracking
- Recruitment and Hiring
- Records Organization and Management
Additional Information
able to use and format excel programs to create data tables and information trackers
Timeline
Retail Training Store Manager
Tcc Wireless/ T-mobile Retailer
12.2019 - Current
Bartender Assistant
Silver Slipper
04.2018 - 12.2019
Warehouse Labeler/ Pallet Stacker
Plano Molding
03.2017 - 04.2018
GED -
Wheaton North High School