BRITTANY FULLER
Portsmouth,Va
Summary
Results-driven retail management professional with over a decade of experience, consistently achieving sales growth and increasing brand awareness in competitive markets. Skilled in building high-performing teams and collaborating with corporate partners to exceed revenue and profitability goals. Sets an example of effective communication and attention to detail in sales, merchandising, and training programs. Experienced in developing comprehensive training programs to ensure consistent service quality and operational standards. Utilizes strong leadership and communication skills to foster team collaboration and achieve store goals. Proven track record of optimizing store performance through strategic training and development initiatives. Signature strengths include collaborative team leadership, relationship building, KPI metrics, sales plan goal attainment, customer experience, employee training and development, financial acumen, talent management, mentoring and coaching, conflict resolution, continuous process improvement, inventory management, product launch, quality assurance, and corporate compliance.
Overview
12
12
years of professional experience
Work History
Retail Training Store Manager
Sally Beauty Holdings Inc.
10.2015 - Current
- Training Store Managers
- Team motivator and strategist
- Organizing training sessions for large groups
- Organizing job fairs at multiple locations
- Leading Regional and District level calls to ensure consistent behaviors and feedback
- Leading district in multiple program launches
- Collaborated with other store managers to create training materials, binders and videos, to be distributed throughout the district to promote consistency throughout the district
- Created marketing to distribute throughout the district to promote sales
- Managing multiple stores when understaffed
- Traveling to stores to do observations to compile data to be reported back to the District Manager
- Boosted employee morale by fostering a positive work environment and promoting team collaboration.
- Maintained open lines of communication between corporate headquarters and retail locations to ensure alignment with company goals.
- Reduced employee turnover rate by providing ongoing support, coaching, and feedback to staff members.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Delivered corrective actions to redirect associates to adhere to policy
- Provided cross-training opportunities for staff members to ensure seamless coverage during peak periods or absences.
- Working overnight to achieve marketing change throughout store locations
- Traveled to multiple store locations to deconstruct fixtures and redistribute products during store closures
- Ensured tasks were completed in a timely manner before the deadline
- Money management, Ensuring deposits were created and delivered to the bank, ensuring tills were maintained within policy guidelines
- Ensuring loss prevention procedures are filed
- Managing Hazardous Waste program within stores
- Making sure all products were damaged out per company policies
- Setting marketing and layout changes throughout the district were complete in a time efficient manner
- Maintaining a clean and organized store, helping stores become efficient in their organization skills of their location
- Store scheduling of store location as well as other locations within the district
- Pulling reports to be filed into daily paperwork and recapping to the district on data found
- Inventory Team lead - Ensured inventory was maintained within the store through consistent correction counts
- As well as leading annual inventory counts of multiple store locations throughout the district
- Ensured freight was processed in a timely manner
- Delivering top customer service with consistent behaviors to drive a warm and welcoming experience for customers
- Increased overall store efficiency by refining operational processes and workflows.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Oversaw day-to-day operations including staffing schedules, inventory control, merchandising displays, and customer relations.
- Successfully managed multiple stores simultaneously during regional expansion efforts while maintaining high levels of performance across all locations.
- Promoted a culture of continuous learning within the store environment by regularly updating training materials and facilitating workshops on industry trends.
- Streamlined store operations by optimizing inventory management processes and procedures.
- Spearheaded various marketing initiatives such as loyalty programs and special promotions to drive store traffic and increase sales volume.
Dish Washer
Cracker Barrell
01.2013 - 01.2014
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
- Streamlined dishwashing processes by prioritizing incoming dirty dishes based on usage needs of the kitchen staff.
- Fostered a positive work environment by maintaining a professional attitude and appearance at all times.
- Collaborated effectively with servers and bussers to ensure timely clearing of tables, enhancing guest experience throughout their visit.
- Minimized cross-contamination risks by following proper procedures for washing cutting boards, knives, and other essential tools.
- Demonstrated flexibility in adjusting work schedule to accommodate fluctuating business demands during peak dining hours or special events.
- Maximized dishwasher efficiency by regularly inspecting and performing minor maintenance on the machine when necessary.
- Improved operational efficiency by implementing system for pre-soaking heavily soiled pots and pans, reducing cleaning time.
- Bolstered team morale and productivity by maintaining positive attitude and assisting colleagues during high-pressure periods.
Education
Beauty Certification of Completion - Cosmetology Education
Empire Beauty School
Pottsville, PA01.2013
Culinary Arts Certification of Completion - Culinary Arts
College And Career Academy At Pruden
Suffolk, Va01.2011
Highschool Diploma -
Nansemond River Highschool
Suffolk, VA01.2011
Skills
- Proficient in Task Management
- Store operations management,inventory control and loss prevention
- Staff onboarding, hiring, training and development
- Goal setting and achievement
- Sales strategy development
- Product knowledge expertise
- Loss prevention strategies
- Strategic planning, scheduling and time management abilities
- Performance evaluation and monitoring
- Data analysis, records organization and management
- Payroll administration and timekeeping
- Effective Change Management
Accomplishments
- 117 Certification of Achievement
- 17 Awards for top preforming KPIs
- Two letters of recognition from previous CEO for a swift return during our relaunch in 2020
Awards
- Multiple awards for top company leading metrics in multiple categories.
- Multiple awards for top customer service within the company.
- Recognition on a regional level calls for good performance on lead metrics.
- Recognition on a district level calls for good performance on lead metrics.
Timeline
Retail Training Store Manager
Sally Beauty Holdings Inc.
10.2015 - Current
Dish Washer
Cracker Barrell
01.2013 - 01.2014
Highschool Diploma -
Nansemond River Highschool
Beauty Certification of Completion - Cosmetology Education
Empire Beauty School
Culinary Arts Certification of Completion - Culinary Arts
College And Career Academy At Pruden
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