Kelly Gauthier
Gardner,MA
Summary
Dynamic server with exceptional customer service skills and strong cash handling experience. Committed to enhancing guest engagement and team performance through effective training and mentorship.
Overview
24
24
years of professional experience
Work History
Server
Colonial Hotel
Gardner, MA
04.2002 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu knowledge and service standards for enhanced team performance.
- Managed multiple tables efficiently, ensuring quality service during peak hours.
- Assisted in maintaining cleanliness and organization of dining area, enhancing guest experience.
- Mentored junior staff, fostering a collaborative environment focused on excellence in service delivery.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Developed training materials that streamlined onboarding processes for new employees, improving retention rates.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Pre-School Teacher- Float- Groupleader
Guild Of St. Agnes Early Education And Child Care
Gardner, MA
11.2018 - 12.2025
- Developed and implemented age-appropriate curriculum fostering social, emotional, and cognitive growth.
- Collaborated with parents to enhance children's learning experiences and address developmental needs.
- Monitored classroom activities to ensure a safe, nurturing environment for all students.
- Designed engaging lesson plans incorporating play-based learning techniques to promote creativity.
- Mentored junior staff in classroom management strategies and effective teaching practices.
- Facilitated communication between families and educators, strengthening community involvement in education.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Established positive communication with parents in daily conversation and formal conferences.
- Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
- Assisted and supervised 16-21 children through entire school day.
- Allowed for ample outdoor discovery time in schedule each day.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Supported emotional development by teaching and modeling empathy and kindness in daily interactions.
- Utilized positive reinforcement to manage classroom behavior, creating supportive learning environment.
- Improved learning with well-structured lesson plans that made complex concepts easier for preschoolers to understand.
- Nurtured creativity in students by incorporating arts and crafts into curriculum, showcasing their talents.
- Encouraged critical thinking and problem-solving skills with specially designed activities and games.
- Promoted physical health through organized outdoor play and activities, supporting overall well-being.
- Fostered independence in students by encouraging self-help skills and personal responsibility.
- Facilitated connection with nature through regular educational outdoor excursions, enhancing environmental awareness.
- Created safe and nurturing learning environment for preschoolers.
- Established positive relationships with students and families.
- Monitored classroom to verify safe and secure environment.
- Implemented age-appropriate curricula to meet needs of young learners.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Helped new preschool children get used to classes by giving one-on-one support.
- Supported students in developing self-esteem and self-confidence.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Developed and implemented behavior management plans.
- Developed and maintained positive relationships with families to support child development and community engagement.
- Oversaw daily operations, ensuring compliance with state regulations and safety standards in childcare settings.
Volunteer Bartender
Gardner Eagles /Lithuanian Association
Gardner, MA
06.2011 - 06.2024
- Resolved customer complaints effectively, enhancing overall satisfaction rates.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
Certified PS Teacher - Early Childhood Care And Education
Mount Wachusett Community College
Gardner, MA12-2024
High School Diploma -
Gardner High
Gardner, MA06-1990
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Professional appearance
- Cleanliness standards
Timeline
Pre-School Teacher- Float- Groupleader
Guild Of St. Agnes Early Education And Child Care
11.2018 - 12.2025
Volunteer Bartender
Gardner Eagles /Lithuanian Association
06.2011 - 06.2024
Server
Colonial Hotel
04.2002 - Current
Certified PS Teacher - Early Childhood Care And Education
Mount Wachusett Community College
High School Diploma -
Gardner High