Kelly Glenn
Jiffy Markey and Deli
Jersey Shore,PA
27
years of professional experience
Results-driven Convenience Store Manager with a focus on customer service, employee training, and problem-solving. Successfully implemented inventory management strategies and developed promotional displays to enhance sales.
Work History
Convenience Store Manager
5 Years- Managed daily operations to ensure efficient store performance and customer satisfaction.
- Trained and supervised staff to maintain high service standards and operational efficiency.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Developed promotional displays to enhance product visibility and drive sales growth.
- Ensured compliance with health and safety regulations to maintain a safe shopping environment.
- Resolved customer complaints effectively, enhancing overall customer experience and loyalty.
- Ensured compliance with all local, state, and federal regulations related to store operations, safety protocols, and licensing requirements.
- Safeguarded store and engaged in cash and inventory control through security equipment and procedures and eliminated store liability by adherence to applicable alcohol and tobacco regulations.
- Handled cash transactions accurately while maintaining strict adherence to financial controls and security procedures.
- Maintained high standards of cleanliness and organization within the store to create a pleasant shopping experience for customers.
- Managed appropriate inventory levels of product at store to avoid shrink and waste, placed orders for inventory running low and evaluated sales performance of items to plan for future stocking strategy.
- Developed strong relationships with vendors to ensure timely deliveries and negotiate favorable pricing deals.
- Completed daily paperwork on sales reporting, banking and payroll reporting.
- Balanced multiple priorities simultaneously during peak business hours without sacrificing quality or customer satisfaction levels.
- Collaborated with upper management to develop long-term plans for business growth while maintaining day-to-day operational excellence.
- Resolved customer complaints in professional and timely manner.
Convenience Store Asst Manager
17 Years 8 Months- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store cleanliness and organization to ensure a welcoming environment.
- Operated cash register efficiently, processing transactions accurately and swiftly.
- Stocked shelves and managed inventory levels to optimize product availability.
Convenience Store Food Service Manager
4 Years 9 Months- Supervised daily operations to ensure efficient food service delivery.
- Trained staff on food safety protocols and customer service standards.
- Implemented inventory management practices to reduce waste and optimize supply chain.
- Developed employee schedules to meet peak demand periods effectively.
- Monitored compliance with health regulations and conducted regular safety audits.
- Enhanced customer satisfaction through menu improvements and promotional events.
- Led team meetings to communicate goals, expectations, and performance feedback.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
Education
High School Diploma
Skills
Employee training
Theft prevention
Merchandising strategies
Scheduling coordination
Time tracking
Store maintenance
Paperwork reconciliation
Drawer preparation
Positive attitude
Teamwork
Customer service
Problem-solving
Multitasking
Reliability
Timeline
Convenience Store Manager
Jiffy Markey and Deli
08.2021 - CurrentRead More
Convenience Store Food Service Manager
Dandy Mini Mart
11.2016 - 08.2021Read More
Convenience Store Asst Manager
Speedys Convenience Store
03.1999 - 11.2016Read More
Jersey Shore High School
High School Diploma
Read More