KELLY GOLD
Raleigh,NC
Summary
Adaptable professional with a proactive attitude and quick learning abilities. Strong work ethic and effective communication skills. Expertise in insurance products, service and customer needs. Skilled in analyzing documentation, liaising between parties, and resolving concerns to meet sales objectives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Commercial Insurance Broker
Lawyers Insurance Agency, Inc
Cary, NC
10.2009 - Current
- Researched and analyzed market trends to provide clients with competitive prices.
- Offered guidance on risk management, insurance coverage, and policy terms.
- Performed yearly assessments on providers' service options and coverage plans in comparison with competitors.
- Maintained strong communication with underwriters for prompt policy issuance.
- Achieved customer loyalty and referral growth through personalized service delivery.
Senior Property Claims Adjuster
Nationwide Insurance Company
Raleigh, NC
08.2006 - 10.2009
- Prepared detailed reports documenting all aspects of the investigation including findings, conclusions and recommendations for resolution of the claim.
- Provided detailed estimates of repair costs to clients and insurers.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
Commercial Liability Claims Adjuster
Nationwide Insurance Company
Raleigh, NC
07.2005 - 08.2006
- Investigated liability claims to determine the extent of insurance company's responsibility for payment.
- Negotiated settlements with claimants and their representatives to resolve disputes.
- Evaluated potential reimbursement options from liable third parties to recoup losses for insured clients.
Education
Bachelor of Science - Business Marketing
North Carolina State University
Raleigh, NC12-2004
Skills
- Property and Casualty Insurance
- Policy analysis
- Claims Management
- Client Prospecting
- Loss Coverage Determination
- Policyholder Communication
- Policy sales
- Account Management
Affiliations
- Parent Teacher Fellowship Volunteer
- Women Serving Others Volunteer
Certification
- NC Property & Casualty Agent (2009 - Current)
- NC Property & Casualty Adjuster (2005 - 2009)
References
References available upon request.
Timeline
Commercial Insurance Broker
Lawyers Insurance Agency, Inc
10.2009 - Current
Senior Property Claims Adjuster
Nationwide Insurance Company
08.2006 - 10.2009
Commercial Liability Claims Adjuster
Nationwide Insurance Company
07.2005 - 08.2006
Bachelor of Science - Business Marketing
North Carolina State University
- NC Property & Casualty Agent (2009 - Current)
- NC Property & Casualty Adjuster (2005 - 2009)
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