David Graham
Westminster,MA
Summary
Hardworking Field Service Supervisor with 30 years experience in the Window and Door Industry seeking position as VPI Territory Manager of New England. Seasoned in multiple aspects of commercial construction including sales, customer service, installation and management. Highly motivated, self sufficient And able to multitask. Able to build rapport and maintain relationships with customers based on trust and confidence. Able to navigate challenges independently and collaboratively problem solve as needed.
Overview
22
22
years of professional experience
Work History
Field Service Supervisor
Jeld-Wen Windows & Doors
09.2019 - Current
- Coordinated and oversaw daily functioning of 10 person commercial crew in customer care division.
- Managed budgets, controlled expenses, and maintained accurate financial records for field service operations.
- Supported company's growth strategy by expanding into new territories as a reliable Field Service Supervisor achieving targeted goals.
- Improved customer satisfaction levels with prompt response to service requests and effective problem resolution.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Collaborated with cross-functional teams to address unique challenges in the field, sharing expertise to develop innovative solution's
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Self-motivated, with a strong sense of personal responsibility.
Field Service Coordinator
JELD-WEN
09.2015 - 09.2019
- .Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Assessed customer needs and developed solutions to meet needs.
Felid Serive Technician
Jeld-Wen Windows & Doors
11.2010 - 09.2015
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Provided professional services and support in a dynamic work environment.
- Identified issues, analyzed information and provided solutions to problems.
- Worked well in a team setting, providing support and guidance.
H &E Exteriors
Self-employed
05.2002 - 11.2010
- Performed effectively in self directed work environment managing day to day operations and decisions of exterior construction business.
- Leveraged excellent listening skills to understand clients'' needs fully before presenting suitable product options that catered to their preferences.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Completed jobs timely and with quality workmanship.
- Enhanced customer satisfaction by addressing concerns promptly and offering tailored solutions for individual needs.
Timeline
Field Service Supervisor
Jeld-Wen Windows & Doors
09.2019 - Current
Field Service Coordinator
JELD-WEN
09.2015 - 09.2019
Felid Serive Technician
Jeld-Wen Windows & Doors
11.2010 - 09.2015
H &E Exteriors
Self-employed
05.2002 - 11.2010