Christopher Jennings
Maxwell,TX
Summary
Diligent Field Service Supervisor with a proven track record of leading teams to achieve operational excellence and drive project success. Expertise in managing complex projects ensures timely completion while maintaining high levels of client satisfaction. Strong troubleshooting and problem-solving abilities, complemented by effective communication and leadership skills, foster a collaborative culture among team members and peers. Committed to continuous improvement and delivering exceptional service in dynamic environments.
Overview
8
8
years of professional experience
Work History
Field Service Supervisor
Charter
01.2021 - Current
- Oversaw field operations to optimize customer experience through streamlined processes and reliable service quality.
- Directed installation and trouble call work orders to ensure timely completion, first-time resolution, and compliance with safety and quality standards.
- Conducted quality control inspections and resolved escalated customer issues to maintain high customer satisfaction.
- Provided leadership and quality assurance guidance to field technicians on technology deployment and operational best practices.
- Performed field safety observations and quality audits in accordance with TQA and company requirements.
- Implemented proactive measures to reduce customer escalations and repeat service calls.
- Built strong employee relationships through effective communication, coaching, and performance support.
- Coached and mentored employees on safety, quality, productivity, and overall job performance.
- Coordinated training initiatives to ensure technicians met technical and quality assurance standards.
- Evaluated field performance to validate technical skills and safe work practices, delivering constructive feedback.
- Ensured technicians had proper tools, equipment, and resources to perform job duties effectively.
- Collaborated cross-functionally with internal teams and service partners to achieve operational goals.
- Reinforced employee knowledge of company products, services, and policies.
- Maintained accurate documentation and reports in alignment with company and regulatory requirements.
- Ensured compliance with local, state, and federal regulations as well as company policies.
- Took on additional leadership responsibilities and operational initiatives as assigned by management.
Field Service Technician
Charter
06.2018 - Current
- Executed installation and troubleshooting of coax-based phone, internet, and video services in residential and commercial settings.
- Survey, install, & maintain Wi-Fi Network products to include routers, gateway servers, Ethernet switches & wireless access points & other components withing Hybrid Fiber Coax customers.
- Interact with business customers & their reps, demonstrating and understanding of & regard for the unique priorities of business clients. Work with customer technical support personnel to diagnose & correct service-related issues.
- Recognize and escalate to a supervisor persistent service problems or other observed factors that could impact the ongoing relationship between Charter & a business customer.
- Educate customer on proper use of services & equipment, as well as the availability of online help options.
- Perform all work as necessary to conform quality, security & safety control guidelines (includes compliance with requirements outlined in applicable regulations such as OSHA and FCC & following procedures as outlined in the CPNIQ, TQA, NEC, NESC, other installation, Technical Operations, Safety manuals & Employee Handbook).
- Completed Field Operations LEAD Program.
Education
High School -
John B. Connally High School
Skills
- Customer service management
- Scheduling jobs
- Team direction
- Client relationships
- Safety planning
Timeline
Field Service Supervisor
Charter
01.2021 - Current
Field Service Technician
Charter
06.2018 - Current
High School -
John B. Connally High School
Personal Information
Title: Field Service Supervisor