Hi, I’m
Kelly Graham
Pearl,MS
Summary
Savvy support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling added responsibilities to meet team goals. Skilled handling technical issues, personnel support tasks, self-motivated and offering 15 years of experience.
Overview
16
years of professional experience
Work History
Progressive Insurance CompanyRidgeland, MS
Claims Admin Support Specialist Int
08.2008 - Current
Job overview
- Mentor new Claims Admin in mastering the duties required to efficiently function in her position.
- Develop and share training and educational materials for other admin processors as well as claims adjusters.
- Respond to customer and claims adjusters’ inquiries and resolve complaints to establish trust and increase satisfaction.
- Maintain detailed documentation of support interactions, ensuring valuable insights are preserved for future reference.
- Act as a liaison for the MS Salvage Processor to ensure the correct process for MS salvage is maintained.
- Help in implementing and developing training programs.
- Ambassador for the Ridgeland MS Engagement Team since 2023.
Education
Hinds Community CollegeRaymond, MS
Associate of Arts from Interpreting For The Deaf
05.1999
Pearl High SchoolPearl, MS
High School Diploma
05.1995
Skills
- Training and coaching
- Remote Support
- Customer Relationship Management
- Support Services
- Empathy and patience
- Activity Planning
- Teamwork and Collaboration
- Attention to Detail
Additional Information
Member of the MS Engagement Team since 2023
Timeline
Claims Admin Support Specialist Int
Progressive Insurance Company
08.2008 - Current
Hinds Community College
Associate of Arts from Interpreting For The Deaf
Pearl High School
High School Diploma