Kelly Granville
East Amherst,NY
Summary
Dynamic Clinical Center Associate at Roswell Park Comprehensive Cancer Center, adept at streamlining patient scheduling and enhancing communication among healthcare teams. Proven problem solver with expertise in electronic health records management and a commitment to exceptional patient care with more than 6 years of customer service experience. Recognized for reliability and professionalism in high-pressure environments and a track record of effective team work.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Clinical Center Associate
Roswell Park Comprehensive Cancer Center
08.2024 - Current
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and positive patient care.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Developed strong relationships with patients by providing empathetic support and understanding during challenging health situations.
- Assisted many units throughout the institute with scheduling and managing backlogs of patients.
Deck Trainer
Goldfish Swim School
12.2019 - Current
- Facilitated this position as the first person within this company to hold it.
- Create training plans and Schedules for incoming new hires.
- Hold monthly meetings with staff to address concerns and needs of the department.
- Created new methods and certifications to train new hires in safety and emergency situations.
- Supervise the pool deck - review and update student skill evaluations and hold support reviews with 'Golden Teachers' (staff certified to train)
- Run lifeguard audits and trainings
- Able to provide life-saving treatment
- Lead lifeguard
- CPR/AED/First Aid/Supplemental Oxygen certified since 2021
- Knowledge and Experience with medical terminology
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Provide substantial and constructive feedback to staff regarding performance
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Social Work Intern
Hospice Buffalo
08.2023 - 01.2024
- Completed Social Work internship and gained experience working with nurses and spiritual care as well as social workers
- Managed caseload efficiently, prioritizing tasks and maintaining timely communication with clients, colleagues, and supervisors.
- Offered community resource guidance to clients to meet family needs for assistance.
- Consulted with other professionals to gain insight and advice and build strong network within organization.
- Conducted outreach to local referral sources to build strong partnerships for supportive services.
- Collaborated with multidisciplinary teams to optimize client care and improve overall wellbeing.
- Educated clients on their rights and responsibilities within various social service systems, empowering them to make informed decisions.
Education
Bachelor of Arts - Health and Human Services, Child and Family Studies Emphasis
University At Buffalo
Buffalo05-2025
Skills
- Time Management
- Customer service
- Leadership
- Communication skills
- Medical terminology knowledge
- Data Entry
- Compassionate caregiver
- Teamwork and collaboration
- Scheduling appointments
- Data entry proficiency
- Document preparation
Certification
- First Aid/CPR/AED Certification, 11/23, 11/24, Ellis & Associates Lifeguard/CPR/AED/First Aid
- BLS Certification, 11/23, 11/24, Ellis and Associates
Timeline
Clinical Center Associate
Roswell Park Comprehensive Cancer Center
08.2024 - Current
Social Work Intern
Hospice Buffalo
08.2023 - 01.2024
Deck Trainer
Goldfish Swim School
12.2019 - Current
Bachelor of Arts - Health and Human Services, Child and Family Studies Emphasis
University At Buffalo
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