Kelly Gregory
Flint,MI
Summary
At Meijer, as a Service Manager, I excelled in transforming customer complaints into loyalty through expert problem-solving and a positive attitude. My leadership not only enhanced team performance but also significantly improved service standards. Skilled in multitasking and team leadership, I effectively supervised and uplifted service staff to achieve business objectives.
Overview
8
8
years of professional experience
Work History
Service Manager
Meijer
03.2016 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Education
Diploma - General Studies
Kearsley High School
Flint, MI06.1982
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
Timeline
Service Manager
Meijer
03.2016 - Current
Diploma - General Studies
Kearsley High School
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