Kelly Griesheimer
Ashville,OH
Summary
Dynamic leader with over 10 years in customer service and operations management. Skilled in staff training, inventory management, and effective communication, contributing to enhanced service delivery and customer satisfaction in fast-paced environments.
Overview
29
29
years of professional experience
Work History
Cashier
Speedway
South Bloomingville, Ohio
11.2025 - Current
- Processed customer transactions accurately and efficiently using cash register.
- Ensured accurate cash handling during shifts and reconciled registers daily.
- Maintained organized and clean checkout area to enhance customer experience.
- Assisted customers with inquiries and delivered accurate product information.
- Restocked shelves and replenished merchandise to ensure product availability.
Owner/Operator
HBK Cleaning, LLC
London, Ohio
03.2015 - 10.2025
- Managed daily operations of residential cleaning business, ensuring consistent service delivery.
- Trained and supervised team of cleaning professionals to uphold quality standards.
- Implemented quality control measures, resulting in improved service excellence.
- Developed schedules that optimized staff efficiency and enhanced service coverage.
- Addressed customer inquiries and resolved service-related issues to enhance customer satisfaction.
- Coordinated inventory supplies and maintained equipment for optimal operational support.
Fulfillment Associate
Safecore
Columbus, OH
06.2010 - 10.2012
- Picked and packed customer orders accurately, ensuring timely delivery.
- Filled orders according to established standards using standardized picking system.
- Operated material handling equipment to streamline order fulfillment processes.
- Assisted with inventory management and stock replenishment to maintain optimal stock levels.
- Inspected products for quality assurance prior to shipping.
- Maintained organized workspace, adhering to safety standards.
- Followed safety protocols to mitigate workplace hazards.
- Trained new associates on fulfillment procedures and best practices to ensure consistent performance.
Co- Manager
Wendys
Columbus, OH
03.1997 - 05.2010
- Supervised daily operations ensuring adherence to company standards, resulting in consistent service quality.
- Trained and mentored team members on operational procedures and customer service excellence.
- Managed inventory control, maintaining optimal stock levels for efficient service delivery.
- Delegated assignments based on team strengths, improving service quality and optimizing floor coverage.
- Ordered supplies and tracked sales to maintain adequate inventory levels.
- Resolved customer complaints promptly, fostering a welcoming dining atmosphere and enhancing customer satisfaction.
- Implemented quality assurance protocols to uphold food safety standards.
- Coordinated staff schedules to maximize labor efficiency during peak hours.
Education
High School Diploma -
Westland High School
Galloway, OH06-1986
Skills
- Cash handling and point of sale
- Cash register operations
- Customer service
- Inventory management and product knowledge
- Attention to detail
- Conflict resolution
- Team coordination
Timeline
Cashier
Speedway
11.2025 - Current
Owner/Operator
HBK Cleaning, LLC
03.2015 - 10.2025
Fulfillment Associate
Safecore
06.2010 - 10.2012
Co- Manager
Wendys
03.1997 - 05.2010
High School Diploma -
Westland High School