Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Guisinger

Tinley Park,IL

Summary

Elevating teams and client experiences at Elevated By East, I mastered spa management and laser treatments, boosting team performance and retail sales. My strategic planning and relationship-building skills fostered a culture of continuous improvement and exceptional customer service, significantly enhancing client satisfaction and retention.

Overview

6
6
years of professional experience

Work History

Aesthetic Director

Elevated By East
04.2024 - Current
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
  • Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
  • Sterilized equipment for patient treatments.
  • Recommended retail products for at-home use.
  • Analyzed skin condition and made appropriate product recommendations.
  • Fostered friendly, warm, and exceptional customer experience.

Aesthetic Director

Radiant a Medspa
03.2024 - Current
  • Assisted in inventory management, minimizing waste and ensuring availability of necessary supplies.
  • Maintained a sanitary work environment, adhering to strict hygiene standards and regulations.
  • Educated clients on proper skincare routines, leading to more effective at-home care and better long-term results.
  • Mentored junior estheticians, improving overall team performance and skill sets.
  • Continuously improved professional knowledge by attending industry conferences, workshops, and training events.
  • Performed body treatments such as Coolsculpting and Emscult
  • Analyzed skin condition and made appropriate product recommendations.
  • Sterilized equipment for patient treatments.
  • Stocked treatment rooms with proper supplies.
  • Handled busy schedules and stayed on top of key deadlines.
  • Recommended and performed microdermabrasion, peels and laser treatments.

Aesthetic Director

Innovative Medspa
07.2018 - 08.2023
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Performed advanced facial treatments to rejuvenate clients'' skin and improve their overall complexion.
  • Managed client records efficiently, ensuring accurate documentation of treatment history and progress notes.
  • Boosted retail sales revenue by demonstrating expert knowledge about available products while discussing their benefits with clients.
  • Contributed to a positive workplace culture by fostering strong relationships with colleagues and clients alike.
  • Increased repeat clientele through excellent customer service and tailored esthetic services.
  • Assisted in inventory management, minimizing waste and ensuring availability of necessary supplies.
  • Educated clients on proper skincare routines, leading to more effective at-home care and better long-term results.
  • Collaborated with management to develop new protocols, ensuring consistent quality of service across the team.
  • Mentored junior estheticians, improving overall team performance and skill sets.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Developed treatment plans, addressing clients'' specific concerns and skin conditions.

Education

No Degree -

Illinois Institute of Cosmetology
Palos Hills, IL
01-2000

Skills

  • Relationship building
  • Strategic planning
  • Team leadership
  • Anti-aging treatments
  • Expert skin analysis
  • Appointment scheduling
  • Spa management experience
  • Sales and upselling
  • Continuing education
  • Body treatment mastery
  • Laser expert

Timeline

Aesthetic Director

Elevated By East
04.2024 - Current

Aesthetic Director

Radiant a Medspa
03.2024 - Current

Aesthetic Director

Innovative Medspa
07.2018 - 08.2023

No Degree -

Illinois Institute of Cosmetology

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Kelly Guisinger