KELLY HAAS
Leesburg,GA
Summary
Knowledgeable Accounts Payable and Accounts Receivable Office Professional with a solid background in remote customer support and collections and managing accounts payable and receivable processes. Demonstrated ability in leveraging communication and technical skills to enhance user satisfaction and streamline processes. Proven ability to handle invoicing, and payment processing, manage all company account reconciliations while maintaining strong attention to detail and organizational skills, ensuring accuracy in financial transactions and supporting financial operations efficiently.
Overview
16
16
years of professional experience
Work History
Remote Escalation Representative
Group O Marketing Solutions
03.2025 - Current
- Oversaw complaint resolution processes, ensuring effective follow-up and issue tracking.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Managed customer inquiries, providing timely and accurate information to enhance satisfaction.
Remote Collections Coordinator
Enterprise Mobility
12.2023 - 12.2024
- Maintained strong knowledge of industry trends and best practices in collections, staying current with changes to legislation or regulatory requirements affecting the field
- Enhanced customer relationships through professional communication and negotiation skills, resolving disputes and ensuring timely payments
- Efficiently managed a high volume of outbound and inbound calls daily, prioritizing tasks and staying focused under pressure
- Maximized recovery of outstanding debts by utilizing persuasive negotiation techniques and maintaining professionalism in all interactions
- Collaborated closely with other departments to resolve billing discrepancies or disputes that could lead to late payments or non-payment
- Maintained accurate records of customer contact history, payments, and account status for streamlined operations
AR/AP Office Manager
Potter Motor Company
03.2021 - 09.2023
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services
- Enhanced communication within the office by implementing a centralized digital messaging platform
- Successfully Managed $3.8 Million in Whole Good Inventory
- Led massive accounting software and inventory clean-up project
- Generated weekly check runs for approved accounts payable transactions
- Oversaw accounts payable and receivable functions, payroll processing, inventory control systems
- Maintained accurate records for accounts payable and receivable, payroll processing and invoicing
- Performed reconciliations of accounts payable and receivable transactions, bank statements, and credit cards
- Resolved discrepancies between invoices, purchase orders, and accounts payable statements
- Verified accuracy of timesheets and other pay related documents before processing payroll
- Used payroll software to input payroll data and prepare checks
- Maintained employee records, including new hires, terminations and changes in status according to payroll policies
Remote Office Assistant
Steve Collins Construction
01.2010 - 03.2021
- Minimal hours at night as needed
- Input company data into spreadsheets and databases
- Reconciled Finances
Accounts Payable Specialist
Recreation Unlimited
04.2020 - 02.2021
- Maintained compliance with internal controls and external regulations related to accounts payable processes
- Assisted in the preparation of monthly financial statements by providing accurate accounts payable information
- Matched purchase orders with invoices and recorded necessary information
- Managed and responded to correspondence and inquiries from customers and vendors
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy
- Reconciled Bank and Credit Card Monthly Statements
- Made all payments on time and following company policy
- Input financial data and produced reports using Quickbooks Enterprise
Education
GED -
Albany Highschool
06-1991
CORE CLASSES COMPLETED, RELEVANT BUSINESS CLASSES
Darton College
GASkills
- Accounts Payable
- Account Reconciliation
- Inventory
- Invoice Processing
- Complaint resolution
- Issue tracking
- Statement reconciliation
- Payment Processing
- Office Management
- Financial Transaction Auditing
Timeline
Remote Escalation Representative
Group O Marketing Solutions
03.2025 - Current
Remote Collections Coordinator
Enterprise Mobility
12.2023 - 12.2024
AR/AP Office Manager
Potter Motor Company
03.2021 - 09.2023
Accounts Payable Specialist
Recreation Unlimited
04.2020 - 02.2021
Remote Office Assistant
Steve Collins Construction
01.2010 - 03.2021
GED -
Albany Highschool
CORE CLASSES COMPLETED, RELEVANT BUSINESS CLASSES
Darton College