Kelly Hall
The Colony,TX
Summary
Results-driven professional with extensive expertise in specialist roles, committed to delivering impactful solutions that align with organizational objectives. Proven ability to manage tasks efficiently while fostering collaboration and adaptability in dynamic environments. Exceptional communication and analytical skills contribute to seamless operations and consistent, high-quality outcomes. Passionate about leveraging knowledge and experience to drive success and support team initiatives.
Overview
11
11
years of professional experience
Work History
CREDIT DISPUTES QAULITY ASSURANCE SPECIALIST
Toyota Financial Services
Plano
01.2023 - Current
- Reviewed credit dispute cases for accuracy and compliance with regulatory guidelines
- Provided training and mentoring to new team members on credit disputes procedures
- Create PowerPoints and teaching materials
- Collaborated with internal teams to improve dispute resolution processes and prevent future issues
- Stayed current on credit reporting laws and regulations to ensure compliance and accurate reporting
- Utilized investigative skills to uncover errors and inaccuracies, leading to successful dispute resolutions
- Conducted thorough investigations to resolve disputes and ensure customer satisfaction
- Provided training and mentoring to new team members on credit disputes procedures
- Stayed current on credit reporting laws and regulations to ensure compliance and accurate reporting
- Conducted thorough investigations on credit to ensure financial stability and compliance
- Conducted review of potential fraud on credit applications
- Investigation of ITIN's
- Trained new employees on company policies and procedures.
- Dynamic Quality Assurance Specialist with over two years at Toyota Financial Services, adept in Microsoft Office and conflict management. Excelled in enhancing credit dispute resolutions, mentoring teams, and streamlining processes. Demonstrated exceptional problem-solving and teamwork, significantly improving reporting accuracy and customer satisfaction.
CREDIT DISPUTE RESEARCH SPECIALIST
Toyota Financial Services
Plano
01.2022 - 01.2023
CREDIT INVESTIGATOR
Toyota Financial Services
Plano
04.2021 - 01.2022
BRANCH MANAGER
Sta Zone
Plano
01.2021 - 03.2021
- Developed strategic plans to increase branch profits and customer satisfaction
- Led team of staff in day-to-day operations of branch location
- Coordinated meetings, events, and travel arrangements for senior management with attention to detail
- Monitored and analyzed budgets, expenses, and financial reports to optimize operational efficiency.
OFFICE MANAGER
Sta Zone
Plano
06.2020 - 03.2021
- Managed office operations, including scheduling, supply ordering, and administrative tasks efficiently
- Detail-oriented and able to accurately document and report findings to stakeholders
- Experienced in analyzing and interpreting findings to make informed decisions
- Detail-oriented and able to accurately document and report findings to stakeholders
- Skilled in utilizing various databases and resources to verify information
- Proficient in conducting thorough background checks for potential employees or contractors.
SENIOR CRIMINAL RESEARCHER
Backgroundchecks.com
Dallas
03.2015 - 08.2017
Education
HIGH SCHOOL DIPLOMA -
Wilcox County High School
GA01.2008
Skills
- Microsoft Office
- Conflict Management
- Performance Management
- Data Entry
- Organization
- Communication
- Time Management
- Problem-solving
- Quality Assurance
- Teamwork and Collaboration
- Attention to Detail
- Multitasking
- Documentation management
- Analytical thinking
Timeline
CREDIT DISPUTES QAULITY ASSURANCE SPECIALIST
Toyota Financial Services
01.2023 - Current
CREDIT DISPUTE RESEARCH SPECIALIST
Toyota Financial Services
01.2022 - 01.2023
CREDIT INVESTIGATOR
Toyota Financial Services
04.2021 - 01.2022
BRANCH MANAGER
Sta Zone
01.2021 - 03.2021
OFFICE MANAGER
Sta Zone
06.2020 - 03.2021
SENIOR CRIMINAL RESEARCHER
Backgroundchecks.com
03.2015 - 08.2017
HIGH SCHOOL DIPLOMA -
Wilcox County High School