Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kelly Hawkins

Hamburg,NY

Summary

I have proven to be a self-motivated team player, with a strong sense of personal responsibility. I am skilled at working collaboratively and successfully navigating change- even with a very large team! I am able to strategically and creatively approach problem solving. My team feels heard and supported, benefiting from transparency and engagement in decision making processes. I am thoughtful in all communications and representations of People Inc. and its affiliates. On numerous occasions, I have identified a need for innovation and have taken the initiative to create a role, committee, process, etc. to bridge a gap. I feel ready to step into a new challenge, with a fresh perspective! I would bring a varied and valuable wealth of experiences into the role of Vice President, as well as a long history of positive and effective working relationships with team members and provider agencies.

Overview

25
25
years of professional experience

Work History

Associate Vice President, Community Based Services

People Inc.
12.2021 - Current
  • Achieved department/strategic plan goals with ease by developing and implementing successful initiatives.
  • Identified need areas and developed new positions to address gaps in needed supports; Enhanced operational efficiency by streamlining processes.
  • Optimized team performance through effective leadership and staff development.
  • Increased program recognition and ensured positive experiences for those receiving services, families, and providers.
  • Delivered consistent revenue/surplus by proactively identifying and requesting needed resources, expanding the SD program over 25% each year.
  • Spearheaded change management initiatives that ensured smooth transitions during organizational restructuring periods while minimizing disruptions to ongoing operations.
  • Ensured effective use of electronic systems for staff, families and independent contractors.
  • Cultivated a culture of continuous learning among employees through professional development opportunities, fostering an environment of collaboration and innovation.
  • Mentored junior team members, providing guidance on best practices and strategies to overcome challenges while simultaneously strengthening their professional skillsets.
  • Championed diversity and inclusion efforts within the organization, advocating for team members needs.

Various

People Inc.
02.2001 - 12.2021
  • During my 20+ years at People Inc., I have held a variety of titles and participated in numerous initiatives and learning opportunities. I have worked in most OPWDD departments within the agency.
  • Titles held included: Program Director, Senior Program Manager, Senior Life Coach, Medicaid Service Coordinator, Treatment Coordinator, Residential Program Manager, Res Hab Instructor, PEP Instructor, Direct Support Professional, Support Broker.
  • Experience as a Program Director with an Affiliate Agency (Rivershore) that merged; Oversaw Residential, SEMP, Pre-Voc, Day Hab, Comm Hab, and In Home Respite Programs through transition.
  • Voluntarily participated in various initiatives and committees, assisted with Tax Preparation, chaperoned People and Places trips.

Residential Counselor

Residential Opportunities Inc./UCPA
01.2000 - 08.2000
  • Provided direct support to 10 people in a residential setting.

Residential Counselor

Albany County ARC
01.1999 - 12.1999
  • Provided direct support for 12 people in a residential setting.

Education

Bachelor's Degree - Psychology

State University of New York At Albany
Albany, New York
05.2000

Skills

  • Supportive Leadership
  • Budgeting and Forecasting
  • Conflict Resolution
  • Effective and Professional Communication
  • Partnership Development
  • Ensuring Satisfaction
  • Strategic Planning
  • Resource Allocation
  • Process Improvement
  • Operations Management
  • Financial Analysis
  • Presentation Skills
  • Regulatory Compliance/Risk Management

Accomplishments

    Completed Leadership Buffalo Essentials Program (Class of 2022)

    Completed People Inc. Succession Management Program (12/2023)

Timeline

Associate Vice President, Community Based Services

People Inc.
12.2021 - Current

Various

People Inc.
02.2001 - 12.2021

Residential Counselor

Residential Opportunities Inc./UCPA
01.2000 - 08.2000

Residential Counselor

Albany County ARC
01.1999 - 12.1999

Bachelor's Degree - Psychology

State University of New York At Albany

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Kelly Hawkins