Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Hawkins

Tampa,Fl.

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

17
17
years of professional experience

Work History

Knology Customer Service Representative (Huntsville, Al)

  • Take inbound calls from customers regarding their cable questions, cable bills or cable problems
  • Troubleshoot over the phone for any cable problems the customer may be having
  • Explaining in detail the customers cable bills and going over any others questions and or concerns the customer may be having with their bill.

Dispatcher (Pinellas, Park Fl)

  • Troubleshooting and provisioning due to conflicts that may arise with the equipment or customers Acting as a inter - department liaison in order to coordinate solid completion of installations and upgrades
  • Coordinating technicians with daily work schedule

Cashier/ Customer Service

Circle K Stores
- 03.2023

Bartender/Restaurant Server

Corner Pub And Grill
03.2019 - 01.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Transamerica Commissions

01.2011 - 01.2022
  • Responding to calls from the field agents regarding their compensations
  • Doing calculations, updating billing forms and advising of pay cycles.

Western Reserve Life Insurance New Business / Agent services

01.2008 - 01.2011
  • Responding to inbound calls from field agents regarding life new policies
  • Assisting with underwriting calls regarding forms required to get Life policies issued in an expedited manner.

AEGON Financial Partners Field Communication Customer Service Representative

01.2005 - 01.2008
  • Take inbound calls from our field force and assist them with any outstanding requirements
  • Worked from home at times
  • Fax or e-mail any incomplete requirements to get the life insurance policy issued
  • Create work within AWD for the Case Coordinators, with attached Labs or received requirements
  • Notate cases when speaking with the Agent or client
  • Crossed trained with the Commission Department
  • Assist agents with commission base questions
  • Explaining the commission statement with the agent if they have any questions
  • Knowledge of MTRK, AWD, Cyberlife, CK-4, VTGI, DSS 2W2 -2W4

Education

High School Diploma -

Virgil Grissom High School
Huntsville, AL

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Timeline

Bartender/Restaurant Server

Corner Pub And Grill
03.2019 - 01.2022

Transamerica Commissions

01.2011 - 01.2022

Western Reserve Life Insurance New Business / Agent services

01.2008 - 01.2011

AEGON Financial Partners Field Communication Customer Service Representative

01.2005 - 01.2008

Knology Customer Service Representative (Huntsville, Al)

Dispatcher (Pinellas, Park Fl)

Cashier/ Customer Service

Circle K Stores
- 03.2023

High School Diploma -

Virgil Grissom High School

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Kelly Hawkins