Kelly Hawkins
Arnold,MO
Summary
Client Relationship Consultant with a proven track record at US Bank with two promotions, excelling in cash handling and relationship building. Highly motivated customer focused banker with 2 years of experience providing personalized banking services, including account opening, transaction processing, and financial advice, while consistently exceeding sales goals and building strong client relationships.
Overview
9
9
years of professional experience
Work History
Client Relationship Consultant 3
Us Bank
05.2022 - Current
- Identified and addressed business vulnerabilities in areas governing asset protection and physical security.
- The ability to accurately process cash transactions, including receiving, paying out, and balancing the cash drawer.
- The ability to track and manage client accounts to provide effective advice.
- The ability to pay close attention to detail when processing transactions.
- The ability to identify patterns, trends, and data to make informed decisions.
- The ability to provide exceptional service to customers.
Fulfillment Expert
Lowes Home Improvment
01.2021 - 05.2022
- Avoided errors by accurately reading work tickets, and pulling merchandise.
- Answered customer and employee questions about merchandise availability or locations.
- Trained new staff on warehouse management systems and protocols.
- Answer phone calls, process returns, and provide online customer service.
Cashier
Lowes Home Improvment
02.2019 - 01.2021
- Provided quick and friendly service to all customers.
- Maintained clean and orderly checkout areas to enhance the customer experience.
- Kept clean, organized, and well-stocked checkout areas.
- Managed the cash register efficiently, ensuring accurate transactions.
- Resolved customer complaints with professionalism, ensuring customer loyalty.
Hostess
The Local House
03.2016 - 01.2019
- Managed team performance, kept stations stocked, and ensured servers handled side work.
- Communicated with management and service staff to address customer needs.
- Minimized guest complaints by properly managing expectations with realistic wait time information.
Education
Diploma -
Seckman High School
Imperial, MO05.2016
Skills
- Problem-solving
- Team leadership & development
- Cash handling
- Sales
- Detail Oriented
- Communication
License & Certifications
• Nationwide Mortgage Licensing System
• Notary Public
Timeline
Client Relationship Consultant 3
Us Bank
05.2022 - Current
Fulfillment Expert
Lowes Home Improvment
01.2021 - 05.2022
Cashier
Lowes Home Improvment
02.2019 - 01.2021
Hostess
The Local House
03.2016 - 01.2019
Diploma -
Seckman High School
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