Kelly Hawkins

• Processed high-volume financial transactions while maintaining accuracy and compliance with bank policies and procedures.
• Researched customer account issues and assisted with resolving transaction discrepancies and service concerns.
• Utilized multiple internal systems and banking tools to support account servicing, online banking, and operational requests.
• Assisted customers with account maintenance, fraud-related concerns, and transaction inquiries while ensuring excellent customer service.
• Maintained strong attention to detail when handling cash transactions, account documentation, and customer information.
• Collaborated with branch partners and internal departments to resolve escalated customer and account issues.
• Built strong customer relationships through professional communication and problem resolution.

• Avoided errors by accurately reading work tickets, and pulling merchandise.
• Answered customer and employee questions about merchandise availability or locations.
• Trained new staff on warehouse management systems and protocols.
• Answer phone calls, process returns, and provide online customer service.

• Provided quick and friendly service to all customers.
• Maintained clean and orderly checkout areas to enhance the customer experience.
• Kept clean, organized, and well-stocked checkout areas.
• Managed the cash register efficiently, ensuring accurate transactions.
• Resolved customer complaints with professionalism, ensuring customer loyalty.

• Managed team performance, kept stations stocked, and ensured servers handled side work.
• Communicated with management and service staff to address customer needs.
• Minimized guest complaints by properly managing expectations with realistic wait time information.