ANN-MARIE GREEN
Dallas
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Certified Medical Assistant
Emory Healthcare
11.2021 - 06.2023
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Incorporated outside records into charts and EHR.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Administered medications under physician's supervision.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
Work Experience
Emory Healthcare
01.2019 - 11.2021
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Completed scheduled appointments on time to drive quality service.
- Handled payment processing and provided customers with receipts and proper bills and change.
Front Desk Associate Multi-specialty Clinics
DeKalb Medical Physician Group
06.2017 - 09.2019
- Greeted visitors to provide information and direct to appropriate personnel.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Explained policies and procedures to visitors.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
- Managed electronic health record quality assurance processes by organizing and handling requests for medical records and charts.
Merchandise Coordinator
TJ Maxx Retail
10.2016 - 09.2017
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Monitored stock to maintain sufficient quantity of featured product.
- Displayed appropriate signage for products and sales promotions.
- Printed labels and tags for for-sale merchandise.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- merchandise on counters or tables to promote visibility and sales.
- Communicated and coordinated planogram execution with store management.
- Monitored departmental product shrinkage and reported it to executives.
Education
Certified Medical Assistant - Medical Assisting
Atlanta Career Institute
07.2021
Medical Biller diploma - Billing Medical
Everest Institute
04.2017
BBA - Business Administration
Metropolitan College of New York
07.2002
Skills
- Inventory Management
- Attention to Detail
- Relationship Building
- Sales and Promotions
- Critical Thinking
- First Aid/CPR
- Data Management
- Excellent Written and Verbal Communication
- Training & Development
- Telephone and Email Etiquette
Contact
Norcross, GA 30092
Education
July 2021-Certified Medical Assistant: Atlanta Career Institute
April 2017-Medical Biller Diploma: Everest Institute
July 2002-Bachelors in Business Administration: Metropolitan College Of New York
Timeline
Certified Medical Assistant
Emory Healthcare
11.2021 - 06.2023
Work Experience
Emory Healthcare
01.2019 - 11.2021
Front Desk Associate Multi-specialty Clinics
DeKalb Medical Physician Group
06.2017 - 09.2019
Merchandise Coordinator
TJ Maxx Retail
10.2016 - 09.2017
Medical Biller diploma - Billing Medical
Everest Institute
BBA - Business Administration
Metropolitan College of New York
Certified Medical Assistant - Medical Assisting
Atlanta Career Institute
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