Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kelly Hicks

Shelbyville,Kentucky

Summary

Dedicated Senior Account Manager with over 30 years of Animal Health experience. Offering experience in delivering client-focused solutions and successfully managing multiple projects while meeting business objectives. Excels at leading and influencing outside immediate team. Excellent critical thinking, problem-solving and communication skills.

Overview

27
27
years of professional experience

Work History

Senior Account Manager

Covetrus
05.1998 - Current
  • Fostered lasting relationships with over 100 veterinary customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Enhanced communication between departments for more effective problem-solving and cooperation.
  • Collaborated with marketing and sales teams to develop targeted campaigns.
  • Routinely mentored new hires on best practices, route development and sales techniques.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
  • Developed deep knowledge of customer businesses and relationship to company objectives.
  • Increased company revenue through strategic upselling and cross-selling initiatives.
  • Set and achieved company defined sales goals.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Sales Representative

Neogen Corporation
Lexington, KY
05.1997 - 04.1998
  • Managed 12 states and attended trade shows.
  • Generated new leads through networking and attending industry events.
  • Developed strong rapport with customers and created positive impression of business.
  • Trained distributor partners at regional sales trainings.

Education

MBA - Organizational Leadership

Midway University
Midway, KY
12.2024

Bachelor of Arts - Business Administration

Midway University
Midway, KY
12.2021

Skills

  • Lead Generation
  • Customer Service
  • Vendor Relations
  • Client Development
  • Management collaboration
  • Networking skills
  • Team Training
  • Problem-solving aptitude
  • Public Speaking
  • Customer training

Accomplishments

  • Met technology sales goals 2021-2023
  • Gold Level President's Club member
  • Platinum Level President's Club member
  • Served as an active member of Sales Leadership Council to offer leadership insights and customer-facing team perspective 2022 & 2023.
  • Served as an active member of President's Council with Butler Animal Health and Henry Schein Animal Health.
  • Sales team tool development and utilization - Routinely volunteered to test and train coworkers on technology sales tools like Offline Order Manager and Setvi.
  • Training - Designed and executed a sales training program for receptionists in animal clinics in my territory.


Timeline

Senior Account Manager

Covetrus
05.1998 - Current

Sales Representative

Neogen Corporation
05.1997 - 04.1998

MBA - Organizational Leadership

Midway University

Bachelor of Arts - Business Administration

Midway University

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Kelly Hicks