Kelly Hirsch

Support the total unit operating responsibilities, including supervising hourly staff, with a focus on excellent patient and guest experience.

• Hire, train, and develop front-line staff..
• Ensure compliance with dietary restrictions.
• Identify and help resolve staff and operational issues.

Responsible for all retail operations, including Starbucks and the cafeteria.

• Motivated and coached, frontline employees.
• Maintained cash handling procedures.
• Supported all areas of the operation.

Provided support to management in the oversight of employees during operations.

• Relieved bottlenecks during peak service times.
• Maintained the cleanliness of the dining area.
• Worked with customers to ensure satisfaction.

Coordinated with management to nourish and serve a 345-bed hospital.

• Ensure compliance with dietary restrictions.
• Worked with frontline staff to ensure routine tasks were completed.
• Maintained and organized the operation.

Responsible for the overall operation of a Taco Bell restaurant, overseeing all aspects including staff management, financial performance, customer service, food quality, and ensuring compliance with company standards.

• Supported market with new store openings.
• Worked closely with a diverse team to achieve operational goals.