Kelly Hite
Portland,OR
Summary
Dynamic Staffing Specialist with a proven track record at Legacy Health, excelling in resource allocation and workflow optimization. Adept at fostering team collaboration and enhancing operational efficiency, I leverage strong problem-solving skills to drive process improvements and achieve organizational goals. Committed to motivating teams and delivering exceptional results.
Overview
26
26
years of professional experience
Work History
Staffing Specialist
Legacy Health
Portland, OR
10.2005 - Current
- Addressed unit staff concerns, including staffing ratios, resource management, allocation of responsibilities and optimized workload management.
- Maintained spreadsheets and databases for workflow operations.
- Answer mulit-line phones in a call center setting
- Work with Charge Nurses and Nursing Supervisors directly to ensure staffing needs throughout the system
Administrative Assistant to the Vice President
Legacy Medical Group
Portland, OR
04.2022 - 03.2025
- Assisted in drafting internal communications and reports.
- Supported travel arrangements and itineraries for executive staff.
- Collaborated with team members to streamline office processes.
- Facilitated onboarding of new staff within administrative functions.
- Greeted and welcomed visitors, guests, and employees in a professional manner.
- Provided administrative support to other members of senior management when necessary.
- Organized meetings and conference calls for the Vice President with internal and external stakeholders.
- Prepared agendas, presentations, spreadsheets, and other materials for meetings attended by the Vice President.
- Facilitated communication between different departments within an organization.
- Acted as liaison between VP's office and other departments within an organization.
Youth Volleyball Coach
Portland Public School District
Portland, Oregon
08.2017 - 11.2023
- Developed practice plans to enhance player skills and teamwork.
- Organized and led drills to improve individual player performance.
- Coordinated team schedules for practices and competitions.
- Communicated effectively with players, parents, and school officials.
- Fostered a positive team environment through encouragement and support.
- Assisted in recruiting new players to grow the volleyball program.
- Mentored and encouraged youth to develop strong work ethic by being positive role model and regularly practicing skills.
Administrative Assistant to the Vice President
Legacy Health
Portland, OR
03.2016 - 03.2020
- Tracked and submitted employee time sheets to accounting department for payroll processing.
- Processed financial documents including contracts, expense reports and invoices.
- Monitored daily and weekly schedules and monthly calendar obligations for the Vice President of Marketing & Community Relations and four of her Directors.
- Guided administrative and professional staff through computer and software problems.
- Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
- Assisted with administrative tasks, including filing, answering phones and update databases.
- Maintained up-to-date department organizational chart.
- Performed complex administrative management of sensitive and confidential issues.
- Scheduled and coordinated meetings and calendars of high-level decision-makers.
Office Manager
Medical Staffing Network
Portland, OR
03.2003 - 01.2011
- Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Interviewed, on-boarded, developed and oversaw daily activities of 8-12 clerical and administrative office personnel.
- Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
- Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
- Provided scheduling and ensured timely and effective allocation of resources and calendars.
- Updated employee paperwork and records.
- Managed office inventory by maintaining documentation of stock.
- Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
- Oversaw training and daily performance of 8-12+ staff.
- Oversaw daily functions.
Administrative Assistant
Shilo Inn, Portland AIrport
Portland, OR
01.2000 - 03.2003
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
- Verify and review forms and reports for compliance with company regulations and procedures. Enter and track information into appropriate computer programs.
- Generated shipment invoices, prepared packages and set up courier deliveries for customers.
- Guided administrative and professional staff through computer and software problems.
- Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
- Managed phone calls from clients when the General Manager was unavailable and provided informative answers to questions.
- Managed a team of 8-10 Front Desk Agents, including training and task delegation.
- Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
- Maintained attendance records, taking note of staff vacation time, sick days and personal days.
- Processed financial documents including contracts, expense reports and invoices.
Education
High School Diploma -
Gresham High School
Gresham, OR5 1999
Bachelor's of Human Services - Social Work
University of Phoenix
Vancouver, WA10 2017
Skills
- Motivational leadership style
- Staffing management
- Resource allocation
- Workflow optimization
- Administrative coordination
- Process improvement
- Problem solving
- Effective communication
- Team collaboration
- Cross-departmental team collaboration
- Conflict management
- Interviewing
- Conflict mediation
- Detail oriented
- Customer service orientation
- Training and coaching
Timeline
Administrative Assistant to the Vice President
Legacy Medical Group
04.2022 - 03.2025
Youth Volleyball Coach
Portland Public School District
08.2017 - 11.2023
Administrative Assistant to the Vice President
Legacy Health
03.2016 - 03.2020
Staffing Specialist
Legacy Health
10.2005 - Current
Office Manager
Medical Staffing Network
03.2003 - 01.2011
Administrative Assistant
Shilo Inn, Portland AIrport
01.2000 - 03.2003
High School Diploma -
Gresham High School
Bachelor's of Human Services - Social Work
University of Phoenix