Kelly Hodlick Severson
PORTSMOUTH,NH
Summary
Reliable Manager experienced in driving operational excellence and team development. Achieved organizational goals through effective strategic planning and relationship building. Focused on maximizing productivity and fostering a collaborative team environment.
Overview
3
3
years of post-secondary education
26
26
years of professional experience
Work History
Manager of Postal Operations
USPS
Portsmouth, New Hampshire
08.2000 - Current
- Directed postal operations and daily workflow across USPS facility
- Assigned tasks to postal employees to enhance workflow efficiency.
- Monitored mail processing activities for accuracy and compliance
Manage over 137 offices including Postmasters, supervisors, and employees
- Scheduled staffing coverage for sorting, delivery, and counter operations
- Coordinated customer service responses for postal inquiries and concerns
Successful negotiations with 3 different unions resulting in a 53 percent decrease in settlements.
- Reviewed operational reports, providing management with insights on service issues for informed decision-making.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Achieved cost-savings by developing functional solutions to problems.
Postmaster
USPS
Sanford, ME
07.2023 - 02.2026
- Directed postal operations and daily workflow across USPS facility
- Supervised postal employees and assigned work based on service needs
- Monitored mail processing activities for accuracy and compliance
- Provided leadership during times of organizational change or crisis situations.
Reduced overtime costs by optimizing workforce allocation
Education
Bachelor of Science - Criminal Justice Business Administration
University of Phoenix
Tempe, AZ 10.2010 - 10.2013
Skills
- Postal operations management
- Operational reporting
- Data analysis
- Budget control
- Financial management
- Process improvement
- Union negotiations
- Project planning
- Risk management
- Cross-functional team management
- Staff management
- Team supervision
- Performance management
- Leadership
- Change leadership
- Business development
- Decision-making
- Policy and procedure development
- Effective communication
- Verbal and written communication
- Conflict resolution
- Staff development
- Recruiting and interviewing
- Problem solving
- Decision-making
- Policy and procedure development
Accomplishments
- Yellow belt certified
- Stamp of approval
- Manager of postal operations trained and certified
References
References available upon request.
Timeline
Postmaster
USPS
07.2023 - 02.2026
Bachelor of Science - Criminal Justice Business Administration
University of Phoenix
10.2010 - 10.2013
Manager of Postal Operations
USPS
08.2000 - Current