Kelly Holmes
Little Rock,Arkansas
Overview
20
20
years of professional experience
Work History
Customer Service Associate
USPS
Little Rock, AR
03.2004 - 12.2010
- Handled high volumes of customer inquiries while maintaining professionalism and empathy.
- Managed daily operations and ensured smooth workflow in mail processing.
- Engaged in regular communication with financial institutions to resolve issues related to money orders.
- Participated in team meetings to discuss challenges and share best practices in cash handling.
- Collaborated with team members to optimize mail delivery efficiency.
- Managed daily transactions and ensured accurate handling of money and money orders.
- Processed customer payments efficiently while maintaining a high level of accuracy.
- Implemented security measures to safeguard financial transactions and reduce the risk of errors.
- Conducted regular audits of cash drawers to ensure compliance with financial policies.
Dispatcher
K&R Trucking Company
Maumelle, AR
08.2010 - 01.2014
- Coordinated the scheduling and routing of vehicles to optimize delivery efficiency and minimize delays.
- Monitored real-time traffic conditions and adjusted routes accordingly to ensure timely arrivals.
- Communicated effectively with drivers to provide updates on schedules and address any issues that arose during transport.
- Utilized dispatch software to track vehicle locations and manage logistics operations seamlessly.
- Developed and maintained relationships with clients to ensure high levels of satisfaction and repeat business.
- Trained new dispatch personnel on software systems and best practices to enhance team effectiveness.
Teller
Wells Fargo
Dallas, Tx
03.2013 - 12.2014
- Assisted customers with transactions, including deposits, withdrawals, and account inquiries, ensuring a high level of customer satisfaction.
- Maintained accurate cash drawer and balanced at the end of each shift, reducing discrepancies by 15% through diligent record-keeping.
- Provided information on bank products and services, effectively cross-selling to meet customer needs and increase branch revenue by 10%.
- Processed loan applications and performed credit checks, adhering to compliance regulations and enhancing the approval process.
- Resolved customer complaints and issues promptly, fostering long-term relationships and ensuring customer loyalty.
- Monitored and reported suspicious activities to enhance security and comply with regulatory requirements.
- Managed daily cash handling procedures, ensuring adherence to bank policies and minimizing risk.
- Conducted regular audits of cash handling procedures to ensure compliance and accuracy.
Trainer/Customer Service
Verizon Wireless
Little Rock, US
11.2016 - 11.2023
- Experience in training, quality assurance, and data analytics.
- Experience in porting, activations, and credit applications.
- Good research and documentation skills as well as the ability to analyze and resolve conflicts in a timely manner.
- Experience with working with sensitive and confidential HR data with strong analytical skills to interpret data as required.
- Experience in human capital management.
- Knowledge of all Microsoft products (MS Word, PowerPoint, Excel, slides, etc.).
- Strong communication, organizational, and time management skills.
- Conducted one-on-one coaching sessions to reinforce training concepts and improve individual performance.
- Held and participated in facility meetings with treatment teams to develop successful aftercare plans.
- Developed and delivered engaging training programs to enhance employee skills and performance.
- Engaged with customers to gather feedback on services and training, using insights to make data-driven improvements.
- Trained new employees on customer service protocols and company policies to ensure consistency and quality in service delivery.
- Managed scheduling and logistics for training sessions, ensuring smooth operation and resource availability.
Timeline
Trainer/Customer Service
Verizon Wireless
11.2016 - 11.2023
Teller
Wells Fargo
03.2013 - 12.2014
Dispatcher
K&R Trucking Company
08.2010 - 01.2014
Customer Service Associate
USPS
03.2004 - 12.2010