Kelly Hott
Martinsburg
Summary
Detail-oriented professional with strong customer service skills. Experienced in cash handling and maintaining cleanliness in fast-paced environments. Committed to enhancing customer satisfaction and operational efficiency.
Overview
2027
2027
years of professional experience
Work History
Store Associate
Roy's Gas Station & Deli
Berkeley Springs, WV
04.2025 - 05.2026
- Provided exceptional customer service in fast-paced gas station and deli environment.
- Operated cash register, processed transactions, and managed accurate cash handling.
- Maintained cleanliness and organization of store shelves and food preparation areas.
- Assisted in inventory management, restocking products, and ensuring product freshness.
- Took customer orders through phone and in-person interactions. Communicated orders to kitchen staff and provided assistance in preparing side dishes. Packed takeout orders or served food directly to customers at their tables.
- Assisted in preparing meats and cheeses for various dishes. Sliced and assembled chicken, egg, tuna, potato, and pasta salads. Prepared coleslaw and replenished hot bar meals and sides. Brewed fresh coffee and tea, and restocked condiment supplies.
- Oversaw closing procedures for deli, ensuring thorough cleaning of dining area, kitchen, and restrooms. Supervised maintenance of drink area and cleanliness of tables through sweeping and mopping. Managed sanitation of cooler and hot bar, directing dishwashing and storage processes. Coordinated waste disposal by gathering trash and transporting it to dumpster.
Directed restocking of condiments, napkins, cups, and silverware to enhance customer experience.
Organized preparation of meats and breads for next day to streamline operations.
Shift Lead/ Pizza Associate
Mythical Pizza
Berkeley Springs, WV
2023 - 02.2024
- Managed daily opening procedures by preparing dough and cheeses to meet operational needs. Oversaw preheating of ovens and hot boxes, ensuring readiness for service. Coordinated retrieval of thawing prep items and maintained full topping and sauce containers. Supervised setup of soda machine for efficient customer service. Directed dough preparation for pizzas to streamline kitchen workflow. Administered cash register setup in preparation for store opening.
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained new staff on food preparation techniques and customer service protocols.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Housekeeper
The Country Inn
Berkeley Springs, WV
02.2021 - 06.2023
- Executed daily cleaning tasks including dusting, vacuuming, and sanitizing surfaces efficiently.
- Maintained cleanliness and organization of guest rooms to ensure a welcoming environment.
- Assisted in laundry operations by sorting and washing linens, contributing to timely room turnover.
- Reported maintenance issues promptly to enhance guest satisfaction and facility upkeep.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
High School Diploma -
Berkeley Springs High School
Berkeley Springs, WVSkills
- Customer service
- Customer assistance
- Cash handling accuracy
- Attention to detail focus
- Team collaboration
- Goal oriented
- Time management
- Data entry
- Team leadership
Timeline
Store Associate
Roy's Gas Station & Deli
04.2025 - 05.2026
Housekeeper
The Country Inn
02.2021 - 06.2023
Shift Lead/ Pizza Associate
Mythical Pizza
2023 - 02.2024
High School Diploma -
Berkeley Springs High School