Kelly Hui
Clackamas
Summary
Dynamic leader with extensive experience in restaurant management. Adept in project management and marketing strategies, consistently delivering operational efficiency and outstanding customer service. Committed to fostering team development and driving business growth.
Overview
27
27
years of professional experience
Work History
Owner
K's Bristro
Portland, OR
10.2018 - 02.2025
- Developed and implemented menu offerings based on customer preferences and seasonal ingredients.
- Managed daily operations, ensuring exceptional service and adherence to quality standards.
- Oversaw staff training programs to enhance team performance and maintain service excellence.
- Streamlined inventory management processes, reducing waste and optimizing supply costs.
- Cultivated relationships with local suppliers for fresh produce and sustainable sourcing practices.
- Enhanced marketing strategies through social media engagement, increasing brand visibility in the community.
- Analyzed customer feedback to refine dining experience and improve overall satisfaction ratings.
- Led financial planning initiatives, optimizing budget allocation for operational efficiency and growth opportunities.
- Managed day-to-day business operations.
General Manager
Taco Bell
Tualatin, OR
09.2018 - 09.2019
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and developed team members to enhance performance and operational efficiency.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Ensured compliance with health and safety regulations to maintain a safe work environment.
- Managed daily restaurant operations, ensuring high standards of food quality and customer service.
- Supervised staff scheduling, optimizing labor costs while maintaining service efficiency.
- Implemented inventory control procedures, reducing waste and improving stock management.
- Trained new employees on operational protocols and customer engagement strategies.
- Ensured compliance with health and safety regulations, fostering a safe dining environment.
General Manager
Panda Express
Portland, OR
07.2009 - 04.2017
- Analyzed sales trends to adjust staffing levels for peak business hours effectively.
- Collaborated with marketing teams on promotional activities to increase customer engagement.
- Maintained high standards of food quality and presentation in line with brand guidelines.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Front Desk Manager
Monarch Hotel and Conference Center
Clackamas, OR
06.1998 - 08.2006
- Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained and mentored front desk staff to enhance customer service skills and efficiency.
- Implemented scheduling systems to optimize staffing levels during peak hours.
- Resolved guest complaints promptly, enhancing overall satisfaction and loyalty.
- Coordinated with housekeeping and maintenance teams to ensure room readiness and quality standards.
- Analyzed guest feedback trends to identify areas for service improvement and training focus.
- Managed inventory of office supplies and promotional materials, reducing costs through strategic sourcing.
- Developed standard operating procedures for front desk functions, improving operational consistency and performance.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Checked guests in out of hotel, made reservations, and processed payments.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
Education
Bachelor of Science - Business Administration And Management
University of Phoenis
Clackamas, OR06-2011
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Operations management
- Business management
- Marketing
- Staff hiring
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Professional Working
Timeline
Owner
K's Bristro
10.2018 - 02.2025
General Manager
Taco Bell
09.2018 - 09.2019
General Manager
Panda Express
07.2009 - 04.2017
Front Desk Manager
Monarch Hotel and Conference Center
06.1998 - 08.2006
Bachelor of Science - Business Administration And Management
University of Phoenis