Kelly Isley
Greensboro,NC
Summary
Obtain a position which provides an opportunity to acquire skills that will effectively prepare me for future career opportunities.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Bartender
Peppermoon Catering
Greensboro, NC
10.2025 - Current
- Crafted and served a diverse range of beverages, enhancing guest satisfaction through personalized service.
- Managed bar inventory, ensuring timely restocking and minimizing waste during high-volume shifts.
- Trained new bartenders on cocktail preparation techniques and customer service standards to enhance team efficiency.
- Implemented streamlined processes for order taking and beverage delivery, reducing wait times during peak hours.
Administrative Assistant
Guilford County School System
Greensboro, NC
09.2024 - Current
- Coordinated administrative tasks to support daily school operations and enhance workflow efficiency.
- Managed scheduling for meetings, appointments, and events, ensuring optimal use of time and resources.
- Developed and maintained filing systems, improving document retrieval and organization for staff members.
- Assisted in preparation of reports and presentations, ensuring accuracy and timely submission to stakeholders.
- Implemented digital tools for data management, increasing productivity in tracking student records and performance metrics.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Bartender
OVG Hospitality
Greensboro, NC
02.2023 - Current
- Receives orders from patrons and waitstaff.
- Prepares and serves liquor, mixed drinks, wine, beer, and nonalcoholic drinks as ordered.
- Ensures that fruit and other garnishes are prepared ahead of the opening of the bar.
- Maintains the bar and keeps it clean and organized.
- Attractively displays glasses and liquor bottles.
- Keeps bar supplied with snacks.
- Ensures that customers are of legal drinking age by checking photo IDs.
- Collects money from customers for drinks prepared and served.
- Uses proper judgment and, when necessary, refuses service to patrons who are intoxicated or disruptive.
- Submits orders or creates requisition forms for liquor, beer, and other bar-related supplies.
Front Desk Receptionist
Stamper Sheet Metal
Thomasville, NC
12.2019 - 12.2025
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Completed all tasks in compliance with company policies and procedures.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Completed data entry and filing to keep records updated for easy retrieval.
Bartender
Drury Inn Hotels
Greensboro, NC
06.2023 - 10.2025
- Verify identification and age requirements of customers
- Mix traditional and creative cocktails
- Process payment from customers
- Clean glasses and bar utensils
- Make suggestions based on customer tastes and preferences
- Record and balance cash receipts and prepare cash deposits
- Open and maintain tabs throughout their shift
- Build a rapport with regular customers to create a positive atmosphere
Sales Associate
Sunglasshut
10.2017 - 10.2019
- Process POS (point of sale purchases)
- Team up with co-workers to ensure proper customer service
- Welcome customers to the store and answer queries
- Comply with inventory control procedures
- Build protective trust relationships with customers
- Follow and achieve department sales goals
Customer Service Representative
Conduit Global
US
06.2014 - 01.2017
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Sales Associate
Forever 21
07.2013 - 08.2013
- Process POS (point of sale purchases)
- Team up with co-workers to ensure proper customer service
- Welcome customers to the store and answer queries
- Comply with inventory control procedures
- Build protective trust relationships with customers
- Follow and achieve department sales goals
Sales Associate
Joanns Fabric Store
07.2012 - 08.2013
- Process POS (point of sale purchases)
- Team up with co-workers to ensure proper customer service
- Welcome customers to the store and answer queries
- Comply with inventory control procedures
- Build protective trust relationships with customers
- Follow and achieve department sales goals
Education
Some College - Marine Biology
North Carolina A & T State University
Greensboro, NC05-2026
High School Diploma - undefined
Ben L. Smith High School
Greensboro, NC06-2012
Skills
- Microsoft Word, Excel, PowerPoint, Data Time Management
- Entry, 40 WPM (3 years) Hospitality Service
- Social Perceptiveness Office Supplies Inventory Management
- Strong multitasking
Certification
- Medication Technician Certification (June 2024-June 2026)
- Bartender License
Timeline
Bartender
Peppermoon Catering
10.2025 - Current
Administrative Assistant
Guilford County School System
09.2024 - Current
Bartender
Drury Inn Hotels
06.2023 - 10.2025
Bartender
OVG Hospitality
02.2023 - Current
Front Desk Receptionist
Stamper Sheet Metal
12.2019 - 12.2025
Sales Associate
Sunglasshut
10.2017 - 10.2019
Customer Service Representative
Conduit Global
06.2014 - 01.2017
Sales Associate
Forever 21
07.2013 - 08.2013
Sales Associate
Joanns Fabric Store
07.2012 - 08.2013
High School Diploma - undefined
Ben L. Smith High School
Some College - Marine Biology
North Carolina A & T State University