Kelly Ita
Hartville
Summary
Professional with strong background in customer service and team management. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
14
14
years of professional experience
Work History
Assistant Manager
RLO Inc Great Clips
12.2023 - Current
- Supervised day-to-day operations to meet customer needs while delivering exceptional customer service.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Ensure inventory accuracy by ordering and receiving supplies
Production Team Lead
Vigeo Gardens
09.2021 - 09.2023
- Attained higher product consistency through the development and enforcement of standardized operating procedures.
- Reduced waste through careful inventory management and optimal resource allocation.
- Maintained/Operated Pro Seal packaging line
- Maintained organized work area by cleaning and removing hazards.
- Inspected products and machines to maintain quality and efficiency.
- Maintained/Operating harvesting machine
Greenhouse Associate
Canton Road Garden Center
04.2021 - 09.2021
- Improved overall plant health with regular nutrient application and monitoring of growing medium pH levels.
- Maintained a safe working environment by adhering to safety protocols and reporting any hazards or incidents promptly for resolution.
- Enhanced customer satisfaction by providing knowledgeable information on plant care and maintenance during sales interactions.
- Supported quality control measures by routinely inspecting plants for any signs of damage or disease before shipment or sale.
- Enhanced plant growth by implementing proper watering techniques and maintaining optimal greenhouse conditions.
Greenhouse Manager
Rohr & Sons Nursery & Garden Center
03.2011 - 12.2018
- Managed greenhouse budgets, reducing costs while maintaining high-quality standards for plants and products.
- Enhanced plant growth by implementing effective greenhouse management strategies and techniques.
- Optimized plant nutrition programs by conducting soil tests and applying appropriate fertilizers to promote healthy growth.
- Effectively managed team responsible for daily greenhouse duties.
- Delivered remarkable customer service to clients
- Oversaw growth, planting and maintenance of retail nursery and display gardens.
Education
Associate of Applied Science - Eco-Tourism
Hocking College
Nelsonville, OH12-2008
Skills
- Customer service
- Decision-making
- Time management
- Customer relations
- Retail operations
- Task delegation
- Team leadership
- Adaptability and flexibility
- Verbal and written communication
Timeline
Assistant Manager
RLO Inc Great Clips
12.2023 - Current
Production Team Lead
Vigeo Gardens
09.2021 - 09.2023
Greenhouse Associate
Canton Road Garden Center
04.2021 - 09.2021
Greenhouse Manager
Rohr & Sons Nursery & Garden Center
03.2011 - 12.2018
Associate of Applied Science - Eco-Tourism
Hocking College
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