Kelly Janezick
Brookfield
Summary
Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
26
26
years of professional experience
Work History
Supervisor
Retail Odyssey
Milwaukee
05.2016 - Current
- Worked closely with human resources to support employee management and organizational planning.
- Trained new employees on company policies, job duties, and performance expectations.
- Implemented strategies to take advantage of new opportunities.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Trained new employees on company policies and procedures.
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Established and upheld professional relationships with clients.
- Organized employee shifts effectively to meet business needs.
- Ensured payroll accuracy and compliance through verification and authorization.
Owner/Operator
Maid To Clean, Residential & Janitorial Services
Pewaukee
05.2000 - 2016
- Managed daily operations of residential and janitorial cleaning services.
- Supervised and trained staff on cleaning procedures and safety protocols.
- Scheduled and organized cleaning appointments for residential clients.
- Developed relationships with clients to understand their specific cleaning needs.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
Skills
- Coaching and mentoring
- Processes and procedures
- Customer service
- Performance management
- Attention to detail
- Team building
- Microsoft teams
- Staff discipline
Timeline
Supervisor
Retail Odyssey
05.2016 - Current
Owner/Operator
Maid To Clean, Residential & Janitorial Services
05.2000 - 2016