Kelly Jean Holihen

• Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
• Resolved customer complaints in a timely manner to ensure customer satisfaction.
• Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
• Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

• Triage patients in a timely manor
• Stocking and organizing product room
• Stocking exam rooms, cleaning exam rooms and equipment
• Printing lab orders
• Scanning documents
• Checking Patients in for appointments
• Answering phones
• Chart auditing
• Product inventory
• Checking prescriptions for product
• Confirming appointments
• Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
• Verified appointment times with patients, preparing charts, pre-admission and consent forms.
• Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
• Secured patient information and maintained patient confidence by completing and safeguarding medical records.
• Performed clerical tasks such as transcribing dictation from physicians or coding patient information into electronic databases.
• Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
• Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
• Assisted back office patient processes to reduce office wait times.

• Chart Preparation
• Calling for medical records, lab results
• Filing charts
• Traveling to different locations
• EKGS
• Holter monitors
• Maintained patient confidentiality in accordance with HIPAA regulations.
• Kept facility stocked with necessary supplies, equipment and instruments.
• Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
• Measured vital signs and took medical histories to prepare patients for examination.
• Handled general office duties to support administrative staff during peak hours.
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Incorporated outside records into charts and EHR.
• Performed clerical tasks such as transcribing dictation from physicians or coding patient information into electronic databases.

• Inventory
• Floor sets
• Fashion shows
• Customer service
• Many years of customer service working at Victoria Secret, Nine West as well all long term part time jobs.

As a Sales Associte I helped customers find the perfect shoe also always looking to help with any issues such as fixing their broken shoes . Sending them out promptly as well as taking care of any other promblems with our product .

• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Adhered to loss prevention policies, identifying and reporting potential security issues.
• Offered suggestions for additional items that may be of interest to customers.
• Stocked shelves with merchandise according to company standards.

• Provided excellent customer service, resolving issues and answering queries promptly.
• Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
• Promoted special offers and discounts to encourage additional purchases.

Always made sure to do everything and anything to help make their experience at our store a great one . We always made sure to have the best Custumer service with each Custumer .