Kelly Johnson
Cleveland,TN
Summary
Dedicated manager with over 20 years of experience, eager to contribute to team excellence through hard work, attention to detail, and exceptional organizational skills. I pride myself on having an outstanding attendance record and thrive on success in the workplace.
Overview
22
22
years of professional experience
Work History
Operations Manager
Bargain Hunt
Athens, TN
09.2022 - 02.2025
- Addressed complaints and resolved issues.
- Oversaw the receiving and posting of trucks.
- Responsible for opening and closing the store according to company policies.
- Provided leadership and direction to employees and ensured that store, merchandising, and customer service standards were continuously met.
- Responsible for bank deposits, store safe, and balancing registers.
- Reviewed timesheets and created employee schedules.
- Trained employees on Loss Prevention and store shrink goals.
- Maintained awareness on the sales floor to create a safe and clean shopping environment for everyone.
Manager
Gondolier
Ocoee, TN
08.2003 - 02.2020
- Trained workers in food preparation, money handling, and cleaning roles.
- Assisted staff by serving food and beverages or bussing tables.
- Maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products.
- Worked closely with team members to ensure that customers received high-quality service.
- Managed day-to-day operations of the restaurant, including opening, closing, scheduling, budgeting, and inventory control.
- Reconciled daily transactions, balanced cash registers, and made bank deposits.
- Resolved conflicts among employees in an effective manner.
Skills
- Time management
- Conflict resolution
- Customer service
- Inventory management
- Employee training
- Loss prevention
- Reliability
- Hiring and onboarding
- Organizational skills
- Retail operations management
Timeline
Operations Manager
Bargain Hunt
09.2022 - 02.2025
Manager
Gondolier
08.2003 - 02.2020
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