Kelly Pendley
Nipomo
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
35
35
years of professional experience
Work History
Cashier/Customer Service
Ralph’s
San Luis Obispo, Ca
05.2025 - Current
- Cashier/Self-Checkout/Customer Service
- Assist customers with purchases at both the register and in Self-Checkout pods. Ensure customer satisfaction by using Kroger techniques as well as my personal touch resulting in numerous compliments and the return of many customers. Cash out lottery tickets, process refunds and cash payroll checks.
Cashier
Kroger Marketplace
Willis, Tx
05.2024 - 04.2025
- Cashier/Self-Checkout
- Assist customers with purchases at both the register and in Self-Checkout pods. Ensure customer satisfaction by using Kroger techniques as well as my personal touch resulting in numerous compliments and the return of many customers.
Cashier
Dollar Tree
Conroe, TX
10.2021 - 06.2023
- Cashier, customer assistance, tender all types of payment. Cash handling, returns, stocking front end, open and close.
Sporting Goods Associate
Walmart
Arroyo Grande, CA
10.2019 - 12.2019
- Associate assigned to work in Sporting Goods department. Assisted customers with merchandise, hunting and fishing licenses, locked merchandise. Worked varied shifts. Assisted other departments such as Automotive, Hardware and Toys.
Cashier
Miners Hardware, Inc
Arroyo Grande, CA
04.2016 - 03.2018
- Cashier, customer service, stock impulse area and soda machine, assist with ordering of product for impulse area, clean front end including windows, direct customers to departments and products, answer incoming calls. Assist with opening and closing of business.
- Processed cash, check, or credit transactions with accuracy
Administrative Assistant/Plumber's Assistant
Greg's Plumbing
Arroyo Grande, CA
01.2013 - 09.2015
- Owner/Administrator - scheduling/rescheduling of plumbing repairs, services or consultations
- Assist Plumber with installations/repairs of water heaters, faucets, leaks and stoppages
- Invoicing and billing of customers for services, bookkeeping
Customer Service Representative/Respiratory Care Coordinator - Lead
Pacific Coast Pharmacy
San Luis Obispo, CA
01.2010 - 01.2013
- Respiratory Care Coordinator - Lead
- Customer Service - Establish /maintain new patient accounts for Sleep Apnea service
- Insurance Eligibility and Authorizations
- Obtain critical documentation from doctors and other medical sources - HIPAA Compliance
- Data Entry
- Contact patients for refills of Medical supplies, per Medicare guidelines
Administrative Customer Service
Patio Outlet - Day Construction
Arroyo Grande, CA
01.2006 - 01.2009
- Reception and Phone Duties
- Customer Service and Client Appointments
- Data Entry
- Scheduling Appointments for Designers
- Accounting Duties
- Marketing and Advertising
- Office Management
Customer Service and Receptionist
Apria Healthcare
San Luis Obispo, CA
11.2004 - 05.2006
- Reception and Phone Duties
- Customer Service and Client Appointments
- Ordered Medical Equipment for Patient Use
- Office Management
Respiratory Care Lead Coordinator
Pacific Coast Respiratory
Grover Beach, CA
03.2003 - 10.2005
- All Aspects of Billing for Patient's Durable Medical Equipment to Medicare
- Submitted Medicare Claims
- Assisted Patients with their Medicare Questions and Issues
- Updated all Employees on Medicare Guidelines
- Updated all HCPC Codes and Diagnosis Codes in Company System
Aircraft Mechanic and Technical Analyst
American Eagle Airlines, Inc
San Luis Obispo, CA
01.1991 - 01.2001
- Ordered Parts and Maintenance Items
- Coordinated Several Departments for Aircraft Repair
- Evaluated and Determined Repair Capabilities
- Substitute Crew Chief
- Hazardous Waste Disposal
- Safety Committee Chairperson
Education
Medical Assistant -
Santa Barbara Business College
Santa Maria, CA05.2003
Airframe and Powerplant Mechanic - Aircraft maintenance
Cheyenne Aero Tech
Cheyenne, WY09.1986
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Timeline
Cashier/Customer Service
Ralph’s
05.2025 - Current
Cashier
Kroger Marketplace
05.2024 - 04.2025
Cashier
Dollar Tree
10.2021 - 06.2023
Sporting Goods Associate
Walmart
10.2019 - 12.2019
Cashier
Miners Hardware, Inc
04.2016 - 03.2018
Administrative Assistant/Plumber's Assistant
Greg's Plumbing
01.2013 - 09.2015
Customer Service Representative/Respiratory Care Coordinator - Lead
Pacific Coast Pharmacy
01.2010 - 01.2013
Administrative Customer Service
Patio Outlet - Day Construction
01.2006 - 01.2009
Customer Service and Receptionist
Apria Healthcare
11.2004 - 05.2006
Respiratory Care Lead Coordinator
Pacific Coast Respiratory
03.2003 - 10.2005
Aircraft Mechanic and Technical Analyst
American Eagle Airlines, Inc
01.1991 - 01.2001
Airframe and Powerplant Mechanic - Aircraft maintenance
Cheyenne Aero Tech
Medical Assistant -
Santa Barbara Business College