Kelly Kelly
Cleveland,OH
Summary
Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements.
Overview
6
6
years of professional experience
Work History
911 Emergency Dispatcher
City of Strongsville
Strongsville , OH
08.2018 - Current
- Received incoming calls from the public and determined the nature of the emergency.
- Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
- Maintained contact with field units via radio, providing directions and assistance as needed.
- Identified priority calls based on severity of situation, urgency, or special circumstances.
- Verified caller identity before dispatching personnel to ensure safety of responders.
- Monitored multiple radio frequencies simultaneously while entering data into computer system.
- Provided pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures.
- Gathered additional information from police officers at scene if necessary to complete report accurately.
- Routed non-emergency calls to appropriate departments or agencies when applicable.
Education
Bachelor of Arts - International Studies
Bowling Green State University
Bowling Green, OH05-1990
Skills
- Information Gathering
- Geographical knowledge
- Prioritization
- Situational Awareness
Timeline
911 Emergency Dispatcher
City of Strongsville
08.2018 - Current
Bachelor of Arts - International Studies
Bowling Green State University