KELLY KIRKWOOD
BYHALIA
Summary
Detail-oriented Data Entry Professional with extensive experience in data analysis, documentation, and maintenance. Recognized for enhancing process efficiency through quality control and optimization strategies. Proven ability to communicate effectively and foster collaboration within teams while mentoring junior staff to elevate overall performance.
Overview
21
21
years of professional experience
Work History
(Remote) Commercial Data Specialist
AppleOne Via Stericycle
Bannockburn
01.2024 - 02.2025
- Converted contract and pricing updates into a data format for system entry, ensuring compliance with data privacy regulations.
- Assisted in process improvements for data collection, file preparation, validation, and data entry.
- Utilized Salesforce to extract and format data, maintaining Excel-based reports and templates, ensuring their accuracy and integrity.
- Assist in the preparation of SOPs, and the development of other team members.
- Proactively identified potential roadblocks and escalated to leadership.
- Verified legal ability to resolve loss of entitled Revenue by reviewing customer contracts.
- Executed corrections on any inaccuracies discovered in contract data via CPQ and mass upload.
- Collaborated cross-functionally to capture lost revenue
- Received, organized, and executed data projects, including pulling and comparing reports from CRM and other systems.
(Remote) Carrier Support Specialist
The Ubique Group
Canton
06.2024 - 01.2025
- Reviewed, investigated, and filed claims from customer reports of carrier-related damage to freight shipments.
- Gathered and documented necessary evidence for claim submissions, including photos, product descriptions, and invoices.
- Communicated effectively with carriers to negotiate claim settlements, expedite claim resolution, and draft appeals for relevant claim denials.
- Properly maintained personal case queues, within set parameters, processed and closed claims within the required time frame.
- Provided first-class communication with customers and dealers by being professional via the provided email inbox and call-based software to ensure all issues were addressed in a timely manner.
- Professionally corresponded with other departments within the company to foster awareness and data-driven resolutions for certain products or issues that arise.
- Resolved damages, defects, warehouse errors, and carrier issues, claims that occurred after freight left distribution centers.
- Provided an in-depth analysis of claims to ensure all issues were properly reviewed before resolutions were provided to customers and dealers.
(Remote) Customer Service Specialist
Illinois Tollway
Downers Grove
11.2012 - 12.2023
- Interacted with customers remotely via telephone and email to provide support and information on I-PASS and invoice accounts with limited supervision while meeting timeliness and accuracy standards.
- Researched, updated, and edited customer accounts.
- Created, investigated, and documented cases with detailed notes, and closed them within the required time frame.
- Accurately collected, compiled, and analyzed data.
- Reviewed incoming and outgoing documents to investigate and settle account/invoice disputes, and notated the decision-making process.
- Processed customer financial applications, processed payments, performed reconciliation activities, and investigated issues related to customer accounts.
- Handled large volumes of mail, including, but not limited to, payments, new applications, inventory/transponder requests, account updates, and customer complaints and/or questions.
- Handled extremely confidential information in accordance with PCI standards and compliance.
- Trained and developed customer service associates.
- Diagnosed and troubleshot technical issues reported by customers, and provided step-by-step guidance and solutions in a clear and understandable manner.
Accounts Receivable Specialist
Hussman Krack
Carol Stream
02.2009 - 09.2012
- Processed customer payments and applied them to customer accounts.
- Reconciled customer accounts to ensure accuracy.
- Monitored customer accounts for delinquent payments.
- Prepared and submitted monthly reports for management.
- Generated invoices and account statements.
- Assisted with other accounting tasks as needed.
- Monitored unapplied cash balances and identified potential write-offs or bad debt expense accruals.
Branch Manager
Hertz Corporation
Plainfield
01.2004 - 01.2009
- Developed, trained, and coached staff on sales techniques, telephone skills, and customer service skills.
- Supervised the daily activities of the office (fleet, utilization, depreciation, reservations, and schedules).
- Completed performance reviews on Management Trainees, Sales, and Service Associates.
- Completed miscellaneous business reports, processed, and submitted payroll.
Education
Bachelor of Science - Business Emphasis: Operation Management
Northern IL University
Dekalb, IL05.2004
Skills
- Type 50 WPM
- Leadership
- Multi-tasking
- Database Management
- Dispute Resolution
- Organization
- Payment Processing
- Compliance Knowledge
- SAP
- Data Entry
- SharePoint
- Quality Assurance
- Data analysis
- CRM systems
- Claims analysis
- Clinical Judgment
- Detail-oriented
- Interpersonal relationships
- Cross-functional collaboration
- Salesforce utilization
- Data validation
- Process improvement
- Contract review
- Microsoft office proficiency
- Teamwork and collaboration
- Professionalism
- Interpersonal communication
- Adaptability
References
References available upon request.
Timeline
(Remote) Carrier Support Specialist
The Ubique Group
06.2024 - 01.2025
(Remote) Commercial Data Specialist
AppleOne Via Stericycle
01.2024 - 02.2025
(Remote) Customer Service Specialist
Illinois Tollway
11.2012 - 12.2023
Accounts Receivable Specialist
Hussman Krack
02.2009 - 09.2012
Branch Manager
Hertz Corporation
01.2004 - 01.2009
Bachelor of Science - Business Emphasis: Operation Management
Northern IL University
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