Kelly Klein
Orange Park,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
29
29
years of professional experience
Work History
Unit Secretary, Labor and Delivery
UF Flagler Hospital
Saint Augustine, FL
09.2023 - Current
- Verified patient records and entered data into the hospital information system.
- Coordinated with nurses, physicians and other healthcare staff to ensure smooth operations in the labor and delivery unit.
- Greeted patients and their families, answered phone calls, scheduled appointments and managed medical records.
- Responded promptly to inquiries from patients, family members or other departments within the hospital.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
Medical Office Secretary
Gi Alliance
Elgin, IL
08.2021 - 06.2023
- Greeted patients, collected personal information and verified insurance coverage.
- Assisted in scheduling appointments for patients.
- Answered incoming calls and responded to inquiries from patients and staff members.
- Managed patient records by entering data into a computerized system.
- Provided administrative support to the medical staff including physicians, nurses and technicians.
- Handled patient referrals and appointment setting
- Handled large volume of inbound and outbound calls
Hospital Switchboard Operator
Northwestern Medicine Hospital
Woodstock, VT
05.2017 - 08.2021
- Answered and transferred incoming calls to appropriate departments, personnel or outside lines.
- Monitored and recorded daily phone activity in log book.
- Provided customer service support by responding to inquiries, complaints and requests for information.
- Routed emergency calls to the appropriate department or personnel.
- Maintained knowledge of current office events and staff members' locations for callers inquiring about them.
- Operated multi-line telephone system to answer incoming calls, determine purpose of callers, and forward calls to appropriate personnel or department.
- Handled confidential information with discretion and professionalism.
- Alerted staff of emergency information and general announcements using PA system.
- Participated in emergency preparation meetings to understand crisis management procedures.
Office Manager
L & D Cleaning
Hoffman Estates, IL
01.2000 - 03.2017
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Administered payroll and maintained proper documentation of employee personnel.
- Reviewed files and records to obtain information and respond to requests.
- Managed, scheduled and coordinated office functions and activities for employees.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality and conformance.
Disney College Program Intern
Walt Disney World Company
Orlando, FL
08.1995 - 01.1996
- Provided exceptional customer service to guests while ensuring safety protocols were met.
- Performed cashier duties such as ringing up sales, processing payments, and counting money.
- Created a welcoming environment for guests by greeting them upon arrival and providing directions when needed.
- Collaborated with other teams to ensure smooth operations within the park.
- Completed paperwork associated with daily operations including attendance logs and time sheets.
- Demonstrated knowledge of products through effective selling techniques in order to meet team sales goals.
- Resolved customer complaints quickly and effectively while maintaining professional demeanor.
- Worked with team members to promote great customer service and pleasant work environment.
- Organized merchandise displays in retail stores to ensure optimal presentation.
Education
High School Diploma -
William Rainey Harper College
Palatine, ILSkills
- Document Management
- Stress management techniques
- Interdepartmental Collaboration
- Teamwork and Cooperation
- Patient Care Coordination
- Medical terminology
- Patient Registration
- Medical Records Management
- Data Entry
- Customer Service
Timeline
Unit Secretary, Labor and Delivery
UF Flagler Hospital
09.2023 - Current
Medical Office Secretary
Gi Alliance
08.2021 - 06.2023
Hospital Switchboard Operator
Northwestern Medicine Hospital
05.2017 - 08.2021
Office Manager
L & D Cleaning
01.2000 - 03.2017
Disney College Program Intern
Walt Disney World Company
08.1995 - 01.1996
High School Diploma -
William Rainey Harper College