Kelly Knapper
Kalamazoo,MI
Summary
Experienced professional in executive-level administrative and program management support. Skilled in calendar and travel management, communications, and high-level administration. Demonstrates self-sufficiency and efficiency, effectively managing multiple tasks and prioritizing under tight deadlines. Expertise in overseeing and optimizing budgets for events, travel, and training. Proactive communicator ensuring upper-level management is well-informed of upcoming deadlines.
Overview
15
15
years of professional experience
Work History
PROGRAM MANAGER
Microsoft via Bluehawk Consulting
02.2024 - 11.2024
- Managed and maintained SharePoint sites, ensuring organized document storage, streamlined collaboration, and easy access to critical information for team members and stakeholders
- Lead the execution of Quarterly playbooks, delivered 75 days in advance of each new fiscal quarter to ensure readiness and alliance
- Coordinate and distribute monthly Retail Incentives communications/newsletters to keep stakeholders informed on fiscal year planning timelines and Incentives analytics
- Track and manage RoB timeline to ensure alignment with upcoming due dates, adjusting deadlines as needed to ensure timely execution
EXECUTIVE ADMINISTRATIVE ASSISTANT
Holon Solutions
12.2022 - 10.2023
- Provided high-level administrative support to CMO, including complex calendar management, meeting coordination, and handling confidential communications
- Proactively anticipated CMO needs and addressed issues ahead of time to support smooth daily operations
- Oversaw travel arrangements, expenses, and itineraries for domestic and international trips, ensuring seamless logistics and timely adjustments as needed
- Coordinated events, team activities, and off-site meetings, managing budgets, vendors, and logistics to ensure successful outcomes
- Led and supported ad hoc projects, coordinating cross-functional teams, setting timelines, and ensuring successful project completion within scope and deadlines
PROGRAM MANAGER/EXECUTIVE ADMINISTRATIVE ASSISTANT
Microsoft via Blueprint
07.2020 - 12.2022
- Expertly managed complex calendars and coordinated domestic and international travel arrangements for Senior Director, ensuring seamless scheduling and efficient time management
- Oversaw the teams' ROB, engaging in key meetings, note taking, and ensuring timely follow up and completion of action items
- Developed consistent communications for WW LT and Category Sales Management teams
- Managed PowerPoint decks for key community touchpoints - community calls, leadership forums, and training
- Managed and maintained SharePoint sites and distribution lists, ensuring easy access to resources and organized document storage
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
SALES & MARKETING PROGRAM MANAGER
Microsoft via Rational Consulting
06.2009 - 07.2020
- Managed the planning and execution of Platform Modernization marketing events globally, including the Worldwide Partner Conference, Sapphire, and EMEA Enterprise Partner Summit
- Worked directly with facilities, caterers, keynote speakers and attendees to deliver an effective event within budget
- Project manager for design, creation and launch of externally facing partner marketing site as well as internally facing sales focused site
- Worked closely with stakeholders, external partners, and technical staff on an ongoing basis to successfully market the site and increase sales
- Ran weekly pipeline calls and managed pipelines for eight global modernization partners
- Oversaw operations of three partner/sales SharePoint sites dedicated to accelerating partner opportunities
- Included audit and compliance to ensure content is relevant and current
Education
B.A. - Psychology
University of Michigan
Ann Arbor, MICertificate in Marketing Management -
University of Washington
Seattle, WASkills
- Team building
- Event Management
- Creative problem solving
- Action-oriented
- Results-driven
- Troubleshooting
- Decision making
- Strategic interpretation
- Communication
- Flexibility
- Agility
- Project management
- Calendar management
- Timeline management
- Deliverable management
Websites
Professionalreferences
Available upon request
Timeline
PROGRAM MANAGER
Microsoft via Bluehawk Consulting
02.2024 - 11.2024
EXECUTIVE ADMINISTRATIVE ASSISTANT
Holon Solutions
12.2022 - 10.2023
PROGRAM MANAGER/EXECUTIVE ADMINISTRATIVE ASSISTANT
Microsoft via Blueprint
07.2020 - 12.2022
SALES & MARKETING PROGRAM MANAGER
Microsoft via Rational Consulting
06.2009 - 07.2020
Certificate in Marketing Management -
University of Washington
B.A. - Psychology
University of Michigan
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