Kelly Kratz
LBSW
Mason City,Iowa
Summary
Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Community Services Director
43 North Iowa
06.1996 - Current
- Created and managed budgets, efficiently allocating resources for services.
- Implemented strategies to increase public awareness of social and community service programs.
- Utilized grant writing skills to secure additional program funding.
- Participated in community events to promote services and engage with public.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Established and maintained relationships with key stakeholders.
- Collaborated with community members to develop and implement service initiatives.
- Monitored program performance and outcomes for successful delivery of services.
- Analyzed trends and data to inform decision-making and program development.
- Provided leadership, guidance and support to staff members.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Researched best practices and developed strategies to improve program outcomes.
- Partnered with local organizations to expand access to social and community services.
Lead Waitress
Diamond Daves
03.1993 - 05.1996
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Education
Bachelor of Arts - Social Work
University of Northern Iowa
Cedar Falls, IAAssociate of Arts -
North Iowa Area Community College
Mason City, IASkills
- Self-Motivated
- Cultural Awareness
- Interpersonal Communication
- Training and Development
- Active Listening
- Critical Thinking
- Dependable and Responsible
- Teambuilding
- Problem-Solving
- Multitasking Abilities
- Attention to Detail
Certification
- Licensed Bachelor of Social Work (LBSW) 06331
Timeline
Community Services Director
43 North Iowa
06.1996 - Current
Lead Waitress
Diamond Daves
03.1993 - 05.1996
Bachelor of Arts - Social Work
University of Northern Iowa
Associate of Arts -
North Iowa Area Community College
- Licensed Bachelor of Social Work (LBSW) 06331
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