Kelly Labiche
Toledo,OH
Summary
Dynamic Pharmacy Technician with proven expertise at Omnicare in medication dispensing and patient interaction. Skilled in workflow optimization and maintaining HIPAA compliance, I excel in problem-solving and team collaboration. Recognized for enhancing customer loyalty through knowledgeable assistance and meticulous documentation, ensuring a high standard of service delivery.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work History
Pharmacy Technician
Omnicare
09.2015 - 06.2025
- Assisted in dispensing medications under pharmacist supervision, ensuring accuracy and compliance with regulations.
- Managed inventory levels, including receiving and stocking pharmaceutical products efficiently.
- Supported patient interactions by answering questions and providing medication information as directed.
- Maintained cleanliness and organization of pharmacy workspaces, adhering to safety standards.
- Collaborated with team members to streamline workflow processes, enhancing overall service delivery.
- Engaged in ongoing training sessions to familiarize with pharmacy protocols and medication guidelines.
- Documented prescription orders and customer interactions meticulously to maintain accurate records for audits.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
Customer Service Representative
Page Plus Wireless
02.2010 - 05.2015
- Resolved customer inquiries through various communication channels, ensuring satisfaction and positive experiences.
- Managed high-volume call queues, maintaining professionalism and efficiency under pressure.
- Collaborated with cross-functional teams to address complex issues, driving timely resolutions for customers.
Education
General
Waite High School
Toledo, OH06.2001
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Patient confidentiality
- Prescription filling
- Pharmacy ethics
- HIPAA
Timeline
Pharmacy Technician
Omnicare
09.2015 - 06.2025
Customer Service Representative
Page Plus Wireless
02.2010 - 05.2015
General
Waite High School
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