Kelly Lamoureaux
Auburn,NY
Summary
Dedicated Patient Access Representative with a strong focus on customer service and problem-solving. Known for effective communication and attention to detail in managing patient registration and navigating healthcare options.
Compassionate healthcare professional with experience in patient care and access. Demonstrates strong adaptability and teamwork, enhancing patient satisfaction through effective communication and problem-solving in fast-paced environments. Committed to delivering quality patient care and fostering positive relationships.
Overview
14
14
years of professional experience
Work History
Patient Access Representative
Auburn Community Hospital
Auburn, NY
05.2023 - Current
- Managed patient registration processes, ensuring accurate data entry and compliance with hospital policies.
- Assisted patients in navigating healthcare options, improving overall satisfaction and access to care.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
Patient Care Assistant
Auburn Community Hospital
Auburn, NY
10.2016 - Current
- Assisted patients with daily living activities to enhance comfort and well-being.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Provided emotional support to patients and families, fostering a compassionate care environment.
- Collaborated with healthcare teams to ensure seamless patient care and communication.
- Maintained cleanliness and organization of patient areas, promoting safety and hygiene standards.
- Trained new staff on operational procedures, enhancing team efficiency and performance.
Certified Nursing Assistant
Nursing Home
Syracuse, NY
01.2012 - 01.2019
- Provided compassionate care to residents, ensuring comfort and dignity in daily activities.
- Assisted nursing staff with patient assessments and documentation, enhancing communication within the team.
- Monitored vital signs and reported changes in resident conditions promptly for timely interventions.
- Trained new staff on best practices for resident care and safety protocols, fostering a collaborative environment.
- Led initiatives to elevate hygiene standards, contributing to improved infection control measures within the facility.
Education
Associate of Arts - Nursing
Cayuga Community College
Auburn, NYHigh School Diploma -
Jordan Elbridge High School
Jordan, NY06-2012
Skills
- Customer service
- Patient check-in
- Multitasking and organization
- Registration and admissions
- Phone and email etiquette
- Problem-solving
- Team collaboration
- Money handling
- Post-discharge care coordination
- Friendly and outgoing
- Verbal and written communication
- Documenting and recording information
- Communicating to patients and families
- Policy understanding
- Health insurance knowledge
- Attention to detail
- Caring and empathetic
- HIPAA compliance
- Patient registration
Timeline
Patient Access Representative
Auburn Community Hospital
05.2023 - Current
Patient Care Assistant
Auburn Community Hospital
10.2016 - Current
Certified Nursing Assistant
Nursing Home
01.2012 - 01.2019
Associate of Arts - Nursing
Cayuga Community College
High School Diploma -
Jordan Elbridge High School