Kelly Leandro
Henderson,NV
Summary
Detail-oriented professional with experience managing front desk operations. Expert in time management and guest/customer relations as well as service, contributing to improved office workflows and client/guest satisfaction. Eager to leverage skills in a dynamic environment that offers stability.
Overview
21
21
years of professional experience
Work History
Receptionist
Stovall & Associates
Las Vegas, NV
04.2022 - 12.2025
- Managed front desk operations, ensuring smooth daily workflows and exceptional customer service.
- Coordinated appointment scheduling, optimizing office efficiency and client satisfaction.
- Maintained accurate records of client information and communications using office management software.
- Assisted in handling incoming calls and inquiries, providing information and directing to appropriate personnel.
- Trained new staff on front desk procedures and customer service protocols, enhancing team performance.
- Collaborated with various departments to streamline communication processes and enhance overall productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
Internet Service Provider
Preferred Long Distance
Encino, CA
08.2018 - 03.2022
- Coordinated long-distance service schedules to optimize resource allocation and enhance customer satisfaction.
- Managed client inquiries and resolved issues, ensuring timely communication and service delivery.
- Developed and implemented process improvements, increasing operational efficiency across service departments.
- Trained new staff on service protocols and systems, fostering a collaborative team environment.
- Analyzed customer feedback to identify trends, informing strategic decisions for service enhancements.
- Mentored junior staff on best practices in customer support, contributing to team skill development and morale.
- Established key performance indicators to measure service effectiveness, driving continuous improvement initiatives.
- Trained new team members on company protocols and best practices, contributing to overall team success and productivity.
- Conducted regular evaluations of service offerings to ensure alignment with industry standards and trends, making necessary adjustments as needed.
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and followup.
- Evaluated current market trends to identify potential opportunities for expansion and growth in our service offerings.
Hostess
PJ Clarkes Steakhouse
Las Vegas, NV
02.2005 - 08.2013
- Greeted and seated guests, ensuring optimal dining experience from arrival to departure.
- Managed reservation system, coordinating table assignments for efficient service flow.
- Assisted in training new staff on customer service standards and operational procedures.
- Collaborated with kitchen and waitstaff to communicate guest needs promptly and accurately.
- Monitored dining area for cleanliness and ambiance, enhancing guest satisfaction levels.
- Handled guest inquiries and concerns professionally, resolving issues to maintain positive experiences.
- Implemented improvements in seating arrangements to maximize dining capacity during peak hours.
- Developed strong relationships with regular patrons, fostering loyalty and repeat business.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
High School Diploma -
Kalaheo High School
Kailua, HI06-2003
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Greeting and seating clients
- Data inputting
- Office administration
- Tech-Savvy
Timeline
Receptionist
Stovall & Associates
04.2022 - 12.2025
Internet Service Provider
Preferred Long Distance
08.2018 - 03.2022
Hostess
PJ Clarkes Steakhouse
02.2005 - 08.2013
High School Diploma -
Kalaheo High School