Kelly Leshko
LVCIL
Bethlehem,PA
31
years of professional experience
Experienced case manager skilled in client assessment, service coordination, and accurate documentation. Known for strong problem-solving, organization, and advocacy that supports client goals and connects people to needed community resources.
Work History
Case Manager
11 Years 3 Months- Assessed client circumstances to identify barriers, priorities, and appropriate support services.
- Coordinated individualized service plans aligned with client goals and independent living needs.
- Connected clients with community resources, benefits, and referral networks for continued support.
- Documented case notes, service contacts, and progress updates with accuracy and consistency.
- Monitored case progress and adjusted action plans based on changing needs and eligibility.
- Collaborated with interdisciplinary staff to resolve service gaps and strengthen client outcomes.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Server/Waitress
4 Years 11 Months- Managed attentive table service, anticipating guest needs and ensuring accurate order delivery.
- Trained new servers on menu knowledge, service standards, and efficient guest interaction.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server/Waitress
2 Years 8 Months- Coordinated seamless handoffs between kitchen, bar, and support staff to maintain smooth dining flow.
Education
Master of Arts - Education
Bachelor of Science - Community Health
Skills
Problem-solving
Case management
Time management
Case notes
Active listening
Organizational multitasking
Relationship building
Documentation reporting
Timeline
Case Manager
LVCIL
08.2015 - CurrentRead More
Server/Waitress
Mivajo's
06.2000 - 05.2005Read More
Server/Waitress
LaBella's
05.1996 - 01.1999Read More
East Stroudsburg University of Pennsylvania
Master of Arts from Education
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Slippery Rock University of Pennsylvania
Bachelor of Science from Community Health
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