Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Lincoln

Las Vegas,NV

Summary

Proven Cocktail Server with a track record of enhancing customer satisfaction at Eastside Cannery Hotel & Casino. Skilled in cash handling and exceptional customer service, adept at creating personalized experiences that boost guest experience . Demonstrated ability to efficiently multitask and maintain high service standards, even during peak hours, contributing significantly to team success.

Overview

5
5
years of professional experience

Work History

Cocktail Server

Eastside Cannery Hotel & Casino
06.2014 - 02.2016
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
  • Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
  • Communicated with guests to record orders and assess needs.
  • Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
  • Contributed to team success by assisting co-workers during high-volume periods as needed.
  • Maintained clean and organized bar area.
  • Elevated customer satisfaction by promptly addressing any concerns or special requests.
  • Anticipated guest needs and provided proactive service.
  • Maintained a clean and organized bar area for optimal efficiency during busy shifts.
  • Adapted to fast-paced environment, maintaining high-quality service during rush hours and special events.

Cocktail Server

Golden Nugget Casino
05.2011 - 04.2014
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips
  • Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
  • Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
  • Maintained clean and organized bar area.
  • Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
  • Maintained a clean and organized bar area for optimal efficiency during busy shifts.
  • Resolved customer complaints with empathy and professionalism, turning potential negative experiences into positive ones.
  • Balanced multiple tasks effectively, prioritizing responsibilities according to urgency while maintaining excellent service standards throughout each shift.

Education

Associate Of Arts And Sciences -

Community College of Southern Nevada
Las Vegas

Greenvalley Highschool
Las Vegas, NV
06.2006

Skills

Cash Handling

Customer Service

Handling large groups

Alcohol awareness

Speed and Efficiency

Exceptional customer service

Reliability and punctuality

Cleaning and sanitization

Efficient multitasking

Bar terminology

Coordinating with bartenders

Timeline

Cocktail Server

Eastside Cannery Hotel & Casino
06.2014 - 02.2016

Cocktail Server

Golden Nugget Casino
05.2011 - 04.2014

Associate Of Arts And Sciences -

Community College of Southern Nevada

Greenvalley Highschool

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Kelly Lincoln