Kelly Logan
Youngstown,OH
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Front Desk Manager
Quickmed Urgent Care
04.2023 - 11.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Data Entry Clerk
Retailer Web Services
08.2018 - 01.2023
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Sales and Reservation Agent
U-Haul
06.2013 - 05.2019
- Adhere to superior customer service of 90-100 customers daily
- Cross-sale multiple products to all qualifying customers that would deepen the customer relationship within U-Haul and meet targeted sales goals
Community Support Representative
Uber Technology
07.2015 - 08.2018
- Provided an elevated customer experience to generate a loyal clientèle
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
Education
Associate of Arts - Social Work
Youngstown State University
Youngstown, OH01.2013
Associate of Arts - Early Childhood Education
Ohio State University Extension Campus
Canfield, OH01.2001
Skills
- Skilled in call center operations
- MS Windows proficient
- Strong client relations
- Training development aptitude
- Exceptional communication skills
- Proficient in Athena Health
- Billing Medical Claims
- Front Desk Registration
Timeline
Front Desk Manager
Quickmed Urgent Care
04.2023 - 11.2024
Data Entry Clerk
Retailer Web Services
08.2018 - 01.2023
Community Support Representative
Uber Technology
07.2015 - 08.2018
Sales and Reservation Agent
U-Haul
06.2013 - 05.2019
Associate of Arts - Early Childhood Education
Ohio State University Extension Campus
Associate of Arts - Social Work
Youngstown State University
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