Open To Work
Kelly Loper
Feeding Hills,MA
Summary
Results-driven professional with a strong background in office management and organizational efficiency. Expertise in policy implementation and budget monitoring, dedicated to fostering a productive work environment.
Overview
14
14
years of professional experience
Work History
Office Manager
Lia Auto Group
Wilbraham, MA
08.2022 - Current
- Managed daily office operations to ensure efficient workflow and support team productivity.
- Coordinated scheduling for staff and meetings, optimizing time management across departments.
- Developed and maintained filing systems, improving document retrieval efficiency.
- Oversaw inventory management, ensuring adequate supplies while reducing waste.
- Implemented office policies to enhance operational procedures and compliance standards.
- Trained new employees on office protocols and software applications, facilitating smooth onboarding experiences.
- Monitored budgets and expenses, identifying cost-saving opportunities within office operations.
Billing/Registration Clerk
Lia Auto Group
Wilbraham, MA
01.2015 - 08.2022
- Managed customer registration processes ensuring compliance with company policies.
- Coordinated appointments and service requests to optimize workflow efficiency.
- Implemented electronic filing systems enhancing document retrieval speed and accuracy.
- Trained new staff on registration software and office procedures for seamless integration.
- Conducted regular audits of registration data to maintain quality and integrity standards.
- Streamlined communication between departments, improving customer service response times.
- Led initiatives to improve customer satisfaction scores through effective registration practices.
- Completed registration paperwork, verifying accurate patient information.
- Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
Office Assistant
The Cutting Edge Salon & Spa
Agawam, MA
05.2012 - 01.2015
- Managed appointment scheduling using salon management software, enhancing client satisfaction and operational efficiency.
- Coordinated inventory management, ensuring timely supply orders and reducing service interruptions.
- Assisted in training new staff on customer service protocols and salon procedures to ensure consistency.
- Streamlined front desk operations by implementing organized filing systems for client records and documentation.
- Oversaw daily cash handling processes, maintaining accuracy in transactions and financial reporting.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
Education
High School Diploma -
Westfield High School
Westfield, MASkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Bookkeeping
- Document management
- Payroll and budgeting
- Clerical support
- Account reconciliation
- Credit and collections
- Relationship building
- Mail handling
- Inventory control
- Staff management
- Employee supervision
- Staff hiring
- Employee training
- Policy implementation
- Financial reporting
- Expense reporting
- Compliance monitoring
- Vendor engagement
- Decision-making
Toyota Controllers Award
Given for Accuracy and Excellent time management.
Languages
English
Full Professional
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteSalary Range
$85000/yr - $200000/yrTimeline
Office Manager
Lia Auto Group
08.2022 - Current
Billing/Registration Clerk
Lia Auto Group
01.2015 - 08.2022
Office Assistant
The Cutting Edge Salon & Spa
05.2012 - 01.2015
High School Diploma -
Westfield High School