Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Lucas

Troy,AL

Summary

Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations at Mary Kay. Excelled in team collaboration and problem-solving, significantly improving operational efficiency. Skilled in customer service and time management, adept at fostering positive relationships and ensuring smooth workflows. Demonstrated ability to manage high-stress situations and multitask effectively across diverse roles. Experienced with business management, financial planning, and customer engagement. Utilizes strategic thinking to identify new opportunities and drive business growth. Track record of effective leadership and operational efficiency. Knowledgeable [Desired Position] with proven background as Independent Business Owner. Expertise in developing and implementing business strategies that drive growth and profitability. Demonstrated ability in financial management and customer relations. Professional with proven track record in business ownership, prepared to drive growth and success. Expertise in strategic planning, financial management, and customer relations. Strong focus on team collaboration, flexibility with changing needs, and consistent achievement of results. Reliable, adaptable, and skilled in leadership, problem-solving, and decision-making.

Overview

2025
2025
years of professional experience

Work History

Sales Associate

Catos Clothing
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Independent Business Owner

Mary Kay
09.2014 - Current
  • Managed day-to-day operations with strong organizational skills, ensuring smooth workflows and timely completion of tasks.
  • Increased client satisfaction by providing personalized business solutions and exceptional customer service.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by delivering top-quality products and services, ensuring repeat business from satisfied clients.
  • Improved operational efficiency by establishing clear goals, setting performance expectations, and monitoring progress regularly.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Established a solid online presence through engaging social media content and responsive website design to reach a wider audience base effectively.

Security Officer

Lockheed Martin (USA Security Associates)
09.2000 - 05.2005
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.

Education

Bachelor In Architectural Science - Psychology

Troy University
Troy, Al.
05.2015

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills

Timeline

Independent Business Owner

Mary Kay
09.2014 - Current

Security Officer

Lockheed Martin (USA Security Associates)
09.2000 - 05.2005

Sales Associate

Catos Clothing

Bachelor In Architectural Science - Psychology

Troy University

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Kelly Lucas