Kelly MACIEL
Woodbridge
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Sultana Restaurant
01.2019 - Current
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Inspecting the quantities of business supplies and raw materials ensuring product stock is adequate for all distribution channels and can cover direct demand from customers.
- Former and present relations to customers.
- Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
- Organize meetings between owners of the establishments.
Administrative Manager
Nova Era Formaturas
01.2012 - 12.2017
- Updated reports, managed accounts, and generated reports for company database.
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
- Data Entry.
- Provided timely follow-up on payment arrangements between employees and clients.
- Quality assurance of customer service.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance.
- Conducted staff meetings to review work activities and drive continuous improvement.
- Sales of products.
Education
Cosmetology
Robert Fiance Beauty School
Ocean, NJ05.2022
English Education
ESL - English As Second Language
Lincroft, NJ05.2018
Law School -
UNIVERSIDADE DO VALE DO ITAJAI
Brazil02.2014
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Time Management
- Training and mentoring
- Decision-Making
- Cash Handling
- Team Building and Leadership
- Quality Assurance
Certification
State of New Jersey - Board of Pharmacy for practice as an: Pharmacy Technician.
Cosmetology License in New Jersey
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Manager
Sultana Restaurant
01.2019 - Current
Administrative Manager
Nova Era Formaturas
01.2012 - 12.2017
Cosmetology
Robert Fiance Beauty School
English Education
ESL - English As Second Language
Law School -
UNIVERSIDADE DO VALE DO ITAJAI
State of New Jersey - Board of Pharmacy for practice as an: Pharmacy Technician.
Cosmetology License in New Jersey
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