Kelly Mahoney
Phoenix,AZ
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Carvana
Tempe , AZ
08.2021 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving escalations
- Answered constant flow of customer calls with minimal wait times.
- Offered assistance to customers and explained the online car buying process
- Made outbound calls as needed to advise our customers what additional documents would be needed to finalize purchase
- Made regular outbound calls to customers to discuss alternative options for financing
Housing Specialist
Community Bridges Inc.
Phoenix, AZ
03.2019 - 03.2020
- Met with clients four times a week to teach clients independent living skills and reduce rates of eviction.
- Assisted clients with move in process
- Assisted clients with applying for appropriate housing based on their needs following hospitalization or incarceration.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
- Was available on-call several days a week to assist with mental health emergencies and crisis
- Assisted clients with finding a apartment, obtaining funds for deposits and obtaining basic household items
Case Manager
Terros
Phoenix, AZ
08.2018 - 03.2019
- Maintained a caseload of 40-60 adults diagnosed with co-occurring serious mental illness
- Conducted hospital and jail visits as necessary and assisted clients with appropriate coordination of care
- Created discharge and release plans for individuals being released from hospital or jail.
- Met with clients monthly to review ongoing needs
- Wrote quality assessments needed for making referrals to counseling and housing providers
- Created treatment plans to demonstrate client’s individual goals
Mental Health Specialist
Southwest Network
Phoenix, AZ
06.2015 - 05.2018
- Documented client progress in confidential files.
- Provided clients with recommendations to community resources.
- Monitored patients and assessed suicide risks.
- Performed client assessments and developed treatment plans.
Education
Bachelor Of Social Science - Social Work
Arizona State University
Tempe, AZ05.2014
Skills
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Customer Account Management
- Upbeat and Positive Personality
- Inbound and Outbound Calling
- Call Volume and Quality Metrics
- Excellent Attention to Detail
Timeline
Customer Service Representative
Carvana
08.2021 - 09.2022
Housing Specialist
Community Bridges Inc.
03.2019 - 03.2020
Case Manager
Terros
08.2018 - 03.2019
Mental Health Specialist
Southwest Network
06.2015 - 05.2018
Bachelor Of Social Science - Social Work
Arizona State University
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