Kelly Mahoney
Salinas,CA
Summary
Dynamic Practice Manager with a proven track record in streamlining operations and enhancing patient satisfaction. Expertise in staff supervision, budgeting, and workflow management drives clinic efficiency.
Overview
14
14
years of professional experience
Work History
Practice Manager
Schweiger Dermatology Group
Monterey, CA
03.2019 - Current
- Streamlined patient scheduling processes, improving clinic efficiency and reducing wait times.
- Implemented new electronic health record system, enhancing data accuracy and patient management.
- Oversaw billing operations, ensuring compliance with insurance regulations and optimizing revenue cycle management.
- Led team meetings focused on continuous process improvement, promoting collaboration and accountability among staff members.
- Managed vendor relationships to negotiate contracts and ensure quality supplies at competitive prices for practice sustainability.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
- Oversaw accounting, budgeting, and financial reporting.
- Supervised team of 25 office personnel.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Boosted staff morale by offering constructive feedback and specific direction.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Collaborated with marketing teams to develop promotional materials that effectively highlighted the practice''s unique offerings.
Office Manager
Northland Hearing Centers
Salians
02.2016 - 01.2019
- Coordinated daily office operations, ensuring efficient workflow and timely communication among staff.
- Managed scheduling for patient appointments, optimizing time slots to enhance service delivery.
- Implemented inventory management system, streamlining supply orders and reducing overhead costs.
- Oversaw billing and insurance processes, enhancing revenue cycle management and patient satisfaction rates.
- Facilitated team meetings to align on goals, address challenges, and promote continuous improvement strategies.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Receptionist
Cypress Ridge Care Center
Monterey, CA
01.2015 - 02.2016
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Receptionist
OB/GYN Associates of Santa Cruz
Santa Cruz, CA
02.2012 - 05.2014
- Coordinated communication between medical staff and patients to enhance service delivery.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Skills
- Practice management
- Workflow management
- Employee performance
- Electronic health records
- Marketing
- Budgeting expertise
- HIPAA and OSHA regulations
- Staff supervision
- Critical thinking
- Problem identification
- Patient safety
- Emergency readiness
Timeline
Practice Manager
Schweiger Dermatology Group
03.2019 - Current
Office Manager
Northland Hearing Centers
02.2016 - 01.2019
Receptionist
Cypress Ridge Care Center
01.2015 - 02.2016
Receptionist
OB/GYN Associates of Santa Cruz
02.2012 - 05.2014