Kelly Mainini
Wright City,MO
Summary
Experienced with managing member inquiries and providing effective support solutions. Utilizes excellent communication skills to address member concerns promptly and accurately. Track record of fostering positive member relationships and ensuring seamless interactions.
Overview
10
10
years of professional experience
Work History
Member Support Representative
Cuivre River Electric Cooperative
Lake Saint Louis, MO
03.2024 - Current
- Coordinating with technical teams to resolve member issues efficiently and effectively.
- Documenting member interactions and maintaining detailed records in compliance with company protocols.
- Supported fellow team members during peak periods or absences, contributing significantly towards achieving departmental goals.
- Balanced multiple tasks concurrently while maintaining excellent attention to detail, resulting in high-quality outcomes for both individual assignments and team projects.
- Collaborated with cross-functional teams to develop strategies for improving the overall member experience.
Builder Sales Consultant/Receptionist
Ambassador Mid-West Floor
Chesterfield, MO
12.2018 - 03.2024
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Processed payments and updated accounts to reflect balance changes.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Worked with fellow sales team members to achieve group targets.
Server
Sunny Street Cafe
Wentzville, MO
07.2016 - 12.2018
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Greeted customers, answered questions and recommended specials to increase profits.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Upheld high standards of sanitation in accordance with health department regulations.
- Trained new employees to perform duties.
Education
High School Diploma -
Holt High School
Wentzville, MO05-2017
Skills
- Technical Support
- Project Coordination
- Document Management
- Meticulous and Organized
- Dispute resolution
- Positive and Professional
- Customer service
- Relationship building
- Call center experience
- Tech-Savvy
Timeline
Member Support Representative
Cuivre River Electric Cooperative
03.2024 - Current
Builder Sales Consultant/Receptionist
Ambassador Mid-West Floor
12.2018 - 03.2024
Server
Sunny Street Cafe
07.2016 - 12.2018
High School Diploma -
Holt High School